• Our team is looking to connect with folks who use email services provided by Plesk, or a premium service. If you'd like to be part of the discovery process and share your experiences, we invite you to complete this short screening survey. If your responses match the persona we are looking for, you'll receive a link to schedule a call at your convenience. We look forward to hearing from you!
  • The BIND DNS server has already been deprecated and removed from Plesk for Windows.
    If a Plesk for Windows server is still using BIND, the upgrade to Plesk Obsidian 18.0.70 will be unavailable until the administrator switches the DNS server to Microsoft DNS. We strongly recommend transitioning to Microsoft DNS within the next 6 weeks, before the Plesk 18.0.70 release.
  • The Horde component is removed from Plesk Installer. We recommend switching to another webmail software supported in Plesk.

Error Unsuspending User

G

GOT-Jon

New Pleskian
We have a user that got suspended due to an expiration date. He has paid his bill and we are trying to unsuspend him, however, we are getting an error I have never seen before:

Error: The client account is still suspended for the following reason: i_client_off_backup_restore

Given the error, I looked at the client backup manager, and under pending tasks, he shows a backup task running that was started 20 days ago. However, no such process is running and the server has been rebooted since then.

How would I go about unsuspending this user?
 
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