Forwarded to devs Error when accessing mail account list with SmarterMail

[Duarte N]

Username:

TITLE

Error 500 when accessing mail account list with SmarterMail

PRODUCT, VERSION, OPERATING SYSTEM, ARCHITECTURE

Plesk Obsidian v18.0.69_build20250424.13 os_Windows 2016/2019/2022/2025
Microsoft Windows Server 2022

PROBLEM DESCRIPTION

After upgrading Plesk to the latest version and SmarterMail Remote, clicking on "Mail Accounts" in a domain gives this error:
ERROR: Error: Call to a member function getPackage() on null (WebmailPackage.php:59)

STEPS TO REPRODUCE

In a Plesk with SmarterMail Remote accessing a domain -> Tab "Mail" -> "Mail Accounts".

ACTUAL RESULT

Type: Error
Message: ERROR: Error: Call to a member function getPackage() on null (WebmailPackage.php:59)
Stack trace: __webpack_modules__</o/</<@https://cp1.nuvem.pt/cp/javascript/main.js?1745921683:1:14154

EXPECTED RESULT

List mail accounts.

ANY ADDITIONAL INFORMATION

2025-04-29 09:59:17] PHP Warning: Undefined variable $defPackageMng; File: C:\Program Files (x86)\Plesk\admin\plib\Webmail\Driver\WebmailPackage.php, Line: 59

[2025-04-29 09:59:17] 3832:681094e5a87da ERR [panel] PHP Warning: Undefined variable $defPackageMng; File: C:\Program Files (x86)\Plesk\admin\plib\Webmail\Driver\WebmailPackage.php, Line: 59

[2025-04-29 09:59:17] PHP Warning: Undefined variable $defPackageMng in C:\Program Files (x86)\Plesk\admin\plib\Webmail\Driver\WebmailPackage.php on line 59
[2025-04-29 09:59:17] 3832:681094e5a87da ERR [panel] Call to a member function getPackage() on null:
0: C:\Program Files (x86)\Plesk\admin\plib\Webmail\Driver\WebmailPackage.php:59
Webmail_Driver_WebmailPackage->getUrl(string 'smremotewebmail', string 'unixacademy.pt', string 'geral', boolean true)
1: C:\Program Files (x86)\Plesk\admin\plib\Webmail\Facade.php:101
Webmail_Facade->getWebmailUrl(string 'smremotewebmail', string 'unixacademy.pt', string 'geral', boolean true)
2: C:\Program Files (x86)\Plesk\admin\plib\Smb\View\List\Emails.php:235
Smb_View_List_Emails->_getData()
3: C:\Program Files (x86)\Plesk\admin\plib\CommonPanel\View\List\Abstract.php:269
CommonPanel_View_List_Abstract->fetchData()
4: C:\Program Files (x86)\Plesk\admin\application\smb\controllers\EmailAddressController.php:130
Smb_EmailAddressController->listAction()
5: C:\Program Files (x86)\Plesk\admin\plib\vendor\plesk\zf1\library\Zend\Controller\Action.php:516
Zend_Controller_Action->dispatch(string 'listAction')
6: C:\Program Files (x86)\Plesk\admin\plib\vendor\plesk\zf1\library\Zend\Controller\Dispatcher\Standard.php:308
Zend_Controller_Dispatcher_Standard->dispatch(object of type Zend_Controller_Request_Http, object of type Zend_Controller_Response_Http)
7: C:\Program Files (x86)\Plesk\admin\plib\vendor\plesk\zf1\library\Zend\Controller\Front.php:954
Zend_Controller_Front->dispatch(object of type Zend_Controller_Request_Http)
8: C:\Program Files (x86)\Plesk\admin\plib\Application\Web.php:48
Plesk\Application_Web->run()
9: C:\Program Files (x86)\Plesk\admin\htdocs\application.php:15
[2025-04-29 09:59:17] 3832:681094e5a87da ERR [panel] Call to a member function getPackage() on null

YOUR EXPECTATIONS FROM PLESK SERVICE TEAM

Confirm bug

 

[Sebahat.hadzhi]

Thank you for the report, @Duarte N . The behavior in question is recognized as a bug identified with ID PPPM-14931. Our team is already working on introducing a fix for it. In the meantime, the workaround, please try the following:

1. Navigate to Tools & Settings > Server Components > Remote SmarterMail Web Client and verify the Login URL set there
2. Register a new URL using the value from step 1:

plesk bin mailserver.exe --add-external-webmail -webmail-name RemoteSmarterMail -webmail-url customer-smartermail-webmail.tld ; plesk bin mailserver.exe --update-webmail RemoteSmarterMail -state true

3. Set the webmail registered in the previous step to the required domains from Domains > example.com > Mail > Mail Settings > Webmail