Error when trying to backup

[anthonycacciola]

I am having trouble backup a client.
When I try and run a backup from the webpage i get the following error

Error: Unable to create backup session: Can not start agent_runner /usr/local/psa/var/dumps/tmp/2008-01-28-04.26.27.684516: Empty error message from utility.

Cheers

Anthony

 

[Monica@]

Hi
check this about your problem:
http://kb.swsoft.com/en/1408

 

[dkuwi]

Hi all,

I am getting the same error. The mentioned KB Article was not helping. Any other idea?

Br,

dkuwi

 

[ViaHosting]

Try this:

/usr/local/psa/admin/sbin/backup_sign generate


For more informations:
http://forum.swsoft.com/showthread.php?t=50296

 

[dkuwi]

Hello again,

thanks for this reply but it did not resolve the problem

Br,


dkuwi

 

[daffoml]

I've had this before, usually what I do is to delete the /var/lib/psa/dumps/tmp directory and everything under it, then recreate it, with UID and GID being psaadm

 

[jagsinc]

Unable to create backup session: Specified file is not accessible

I've had this before, usually what I do is to delete the /var/lib/psa/dumps/tmp directory and everything under it, then recreate it, with UID and GID being psaadm

I did the below to get working based on http://kb.swsoft.com/en/1408 and doing what daffoml mentioned above. Thanks for the heads up daffoml !


# rm -r -f /var/lib/psa/dumps/tmp

# mkdir /var/lib/psa/dumps/tmp

# chown -R psaadmsaadm /var/lib/psa/dumps/tmp

# chmod -R 700 /var/lib/psa/dumps/tmp

 

[nemo76]

Hi all,

I am getting the same error.
/usr/local/psa/admin/sbin/agent_runner /test
Traceback (most recent call last):
File "/usr/local/psa/admin/sbin/agent_runner", line 5, in ?
import agent_runner
File "/opt/psa/admin/share/agent_runner/agent_runner.py", line 24, in ?
import config, validator, PacketServer, daemon, encoder, stacktrace
File "/opt/psa/admin/lib/python/validator.py", line 1, in ?
import libxml2, logging
File "/opt/psa/admin/lib/python/libxml2.py", line 1, in ?
ImportError: No module named libxml2mod

Thanks