Resolved Error when trying to migrate Content (Plesk Migration Manager)

[Roy Kollmann]

Hello,

we are currently trying to migrate the content of our current webserver to a new one via the Plesk Migration Manager.
On the current webserver we are running Plesk 11.0.9 Update #64
On the new one we are running Plesk Onyx 17.0.17 Update #13

When trying to migrate we are getting the following error:
Failed to check that specified source servers accounts are built-in Windows administrators
Cause: u'source_ip'
That is a critical error, migration was stopped.

Following the cruital part of the debug.log:


+|2017-01-24_09:33:09,984|D|MT|core.workflow.runner.by_subscription|||Exception:
=|2017-01-24_09:33:09,984|D|MT|core.workflow.runner.by_subscription|||Traceback (most recent call last):
=|2017-01-24_09:33:09,984|D|MT|core.workflow.runner.by_subscription||| File "C:\Program Files (x86)\Plesk\admin\plib\modules\panel-migrator\backend\lib\python\parallels\core\workflow\runner\by_subscription.py", line 129, in _run_common_action_plain
=|2017-01-24_09:33:09,984|D|MT|core.workflow.runner.by_subscription||| run()
=|2017-01-24_09:33:09,984|D|MT|core.workflow.runner.by_subscription||| File "C:\Program Files (x86)\Plesk\admin\plib\modules\panel-migrator\backend\lib\python\parallels\core\workflow\runner\by_subscription.py", line 120, in run
=|2017-01-24_09:33:09,984|D|MT|core.workflow.runner.by_subscription||| action.run(self._context)
=|2017-01-24_09:33:09,984|D|MT|core.workflow.runner.by_subscription||| File "C:\Program Files (x86)\Plesk\admin\plib\modules\panel-migrator\backend\lib\python\parallels\plesk\source\plesk\actions\check\check_source_account.py", line 66, in run
=|2017-01-24_09:33:09,984|D|MT|core.workflow.runner.by_subscription||| with source_server.runner() as runner:
=|2017-01-24_09:33:09,984|D|MT|core.workflow.runner.by_subscription||| File "C:\Program Files (x86)\Plesk\python\lib\contextlib.py", line 17, in __enter__
=|2017-01-24_09:33:09,984|D|MT|core.workflow.runner.by_subscription||| return self.gen.next()
=|2017-01-24_09:33:09,984|D|MT|core.workflow.runner.by_subscription||| File "C:\Program Files (x86)\Plesk\admin\plib\modules\panel-migrator\backend\lib\python\parallels\core\connections\source_server.py", line 156, in runner
=|2017-01-24_09:33:09,984|D|MT|core.workflow.runner.by_subscription||| yield self._get_windows_runner()
=|2017-01-24_09:33:09,984|D|MT|core.workflow.runner.by_subscription||| File "C:\Program Files (x86)\Plesk\admin\plib\modules\panel-migrator\backend\lib\python\parallels\core\utils\common\__init__.py", line 243, in wrapper
=|2017-01-24_09:33:09,984|D|MT|core.workflow.runner.by_subscription||| value = func(*args, **kw)
=|2017-01-24_09:33:09,984|D|MT|core.workflow.runner.by_subscription||| File "C:\Program Files (x86)\Plesk\admin\plib\modules\panel-migrator\backend\lib\python\parallels\core\connections\source_server.py", line 182, in _get_windows_runner
=|2017-01-24_09:33:09,984|D|MT|core.workflow.runner.by_subscription||| return WindowsAgentRunner(self.node_settings, self.description())
=|2017-01-24_09:33:09,984|D|MT|core.workflow.runner.by_subscription||| File "C:\Program Files (x86)\Plesk\admin\plib\modules\panel-migrator\backend\lib\python\parallels\core\runners\windows\agent.py", line 33, in __init__
=|2017-01-24_09:33:09,984|D|MT|core.workflow.runner.by_subscription||| settings, proxy_to, allow_autodeploy=allow_autodeploy
=|2017-01-24_09:33:09,984|D|MT|core.workflow.runner.by_subscription||| File "C:\Program Files (x86)\Plesk\admin\plib\modules\panel-migrator\backend\lib\python\parallels\core\utils\agent_pool.py", line 26, in get
=|2017-01-24_09:33:09,984|D|MT|core.workflow.runner.by_subscription||| self._agents[key] = self._create_agent(server_config, proxy_to, allow_autodeploy)
=|2017-01-24_09:33:09,984|D|MT|core.workflow.runner.by_subscription||| File "C:\Program Files (x86)\Plesk\admin\plib\modules\panel-migrator\backend\lib\python\parallels\core\utils\windows_agent_pool.py", line 41, in _create_agent
=|2017-01-24_09:33:09,984|D|MT|core.workflow.runner.by_subscription||| remote_object.try_connect_multiple_and_check_version()
=|2017-01-24_09:33:09,984|D|MT|core.workflow.runner.by_subscription||| File "C:\Program Files (x86)\Plesk\admin\plib\modules\panel-migrator\backend\lib\python\parallels\core\utils\windows_agent_remote_object.py", line 164, in try_connect_multiple_and_check_version
=|2017-01-24_09:33:09,984|D|MT|core.workflow.runner.by_subscription||| dist="%s\\run-panel-migrator-rpc-agent.exe" % get_thirdparties_base_path(),
=|2017-01-24_09:33:09,984|D|MT|core.workflow.runner.by_subscription|||KeyError: u'source_ip'

Thank you very much in advance. I hope you can help us.

 

[IgorG]

Try to check these conditions - #4

 

[Roy Kollmann]

Hello IgorG,

thank you for your quick help. Adding the Ports 10155 and 10156 followed by using a newer version of the manuel RPC agent made it work again. But it now gets stuck on the "Fetching data from..." point or even on the "start..." point of the migration, so I'm not even able to progress to choosing what to migrate. Do you happen to know of anything that could be the problem?

 

[Roy Kollmann]

restarting the server resolved the issue. Thanks to IgorG!

 

[Hasan Tayanc]

I also faced the same problem. Clean install of the migration agent solved my problem.