Failed to update the Panel to 9.5.1

[davcom974]

Hello,
I'm having issues upgrading from 9.2.2 to 9.5.1 . Here-under my error log. Basically it's saying there is a dependency error that psa-mail-driver-common < 9.5.1 conflicts with psa-9.5.1-fc4.build95100414.15.i586

Any help would be much appreciated! I tried to do incremental upgrades to versions in-between, I always get the same issue, with different versions of the mail driver showing up each time for the different versions of PLESK trying to upgrade to.

Many Thanks!


[ERROR LOG]
Parallels Products Installer 3.6.0 (built on 2010-04-07 15:05 svn rev. 290701) started at (timezone GMT) Fri Apr 23 06:05:04 2010
Command line arguments: /usr/local/psa/admin/bin/autoinstaller --enable-xml-output --source-type=plesk --target=/root/psa --select-release-id=PLESK_9_5_1 --notify-email=management@i-spy360.com --install-component=base --install-component=api --install-component=backup-vz --install-component=pmm-vz --install-component=psa-firewall --install-component=psa-fileserver --install-component=watchdog --install-component=spamassassin

Try to find rcfile...
Autoinstaller rcfile not found.
Checking hostname is sucessfull.
Opsys detected as: os_vendor=FedoraCore os_name=Linux version=4 arch=i686 environment=vz
Final opsys (with overriding) is: os_vendor=FedoraCore os_name=Linux version=4 arch=i686 environment=vz
repository: Get brief packages info for all sources
Checking for installed packages...
Parallels Containers were detected. Trying to connect to VZAgent...Warning! Failed to connect to VZAgent: open: No such device or address
repository: Get brief packages info for all sources
Detecting installed product components.
Component plesk/base: mode upgrade, installed=1247574050, available=1271234515
Checking if key update required for component plesk/base
Config allows upgrade from version 9.5 without key update
Currently installed component version is 9.2.2-fc4.build92090714.19
Keyupgrade need for plesk/base

/*
Truncated because thread was too long
*/

Exchanging information with licensing server.
File downloading PSA_9.5.1/plesk_getkeyinfo.sh: 100% was finished.
Ask KA server for key update: product=PleskLogin current key number=PLSK009153060005 to version=9.5.1
KA server said: you can upgrade your key automaticaly (result code is 0)
repository: Get full packages info for all sources
Retrieving information about the installed packages...
read cache file
Determining the packages that need to be installed.
skip package 'plesk-base-9.5.1-fc4.build95100409.18.i586' from component base - there is same or newer version of this package is installed (in system plesk-base-9.5.1-fc4.build95100409.18.i586)
skip package 'psa-fcgi-2.4.0-1.i386' from component base - there is same or newer version of this package is installed (in system psa-fcgi-2.4.0-1.i386)
skip package 'psa-logrotate-3.7-fc4.build95100409.18.i586' from component base - there is same or newer version of this package is installed (in system psa-logrotate-3.7-fc4.build95100409.18.i586)
skip package 'psa-mod-fcgid-configurator-1.0-13.i386' from component base - there is same or newer version of this package is installed (in system psa-mod-fcgid-configurator-1.0-13.i386)
skip package 'psa-mod_fcgid-1.10-3.i386' from component base - there is same or newer version of this package is installed (in system psa-mod_fcgid-1.10-3.i386)
skip package 'psa-proftpd-1.3.2e-fc4.build95100409.18.i586' from component base - there is same or newer version of this package is installed (in system psa-proftpd-1.3.2e-fc4.build95100409.18.i586)
skip package 'psa-proftpd-xinetd-1.3.2e-fc4.build95100409.18.i586' from component base - there is same or newer version of this package is installed (in system psa-proftpd-xinetd-1.3.2e-fc4.build95100409.18.i586)
skip package 'psa-pylibplesk-9.5.1-fc4.build95100409.18.i586' from component base - there is same or newer version of this package is installed (in system psa-pylibplesk-9.5.1-fc4.build95100409.18.i586)
skip package 'psa-selinux-9.5.1-fc4.build95100409.18.noarch' from component base - there is same or newer version of this package is installed (in system psa-selinux-9.5.1-fc4.build95100409.18.noarch)
skip package 'log4cpp-plesk-0.3.5rc2-v9.275143.i386' from component pmm-vz - there is same or newer version of this package is installed (in system log4cpp-plesk-0.3.5rc2-v9.275143.i386)
skip package 'psa-ftputil-2.1.1-9.98077.noarch' from component backup-vz - there is same or newer version of this package is installed (in system psa-ftputil-8.6.0-fc4.build86080722.00.i586)
Warning: unresolved requires 'dummy-fedora-core-4' from dummy-selinux-openvz-1.0-2.noarch
Warning: unresolved requires 'vzdummyfc4' from dummy-selinux-vz-1.0-2.noarch
Check package set before installation
File downloading PSA_9.5.1/dist-rpm-FedoraCore-4-i386/base/plesk-skins-9.5.1-0.290222.noarch.rpm: was skipped because of md5 checksum match.
File downloading PSA_9.5.1/dist-rpm-FedoraCore-4-i386/base/psa-9.5.1-fc4.build95100414.15.i586.rpm: was skipped because of md5 checksum match.
File downloading PSA_9.5.1/dist-rpm-FedoraCore-4-i386/base/psa-api-9.5.1-fc4.build95100409.18.noarch.rpm: was skipped because of md5 checksum match.
File downloading PSA_9.5.1/dist-rpm-FedoraCore-4-i386/base/psa-awstats-configurator-1.0.0-fc4.build95100409.18.noarch.rpm: was skipped because of md5 checksum match.
File downloading PSA_9.5.1/dist-rpm-FedoraCore-4-i386/base/psa-libpam-plesk-9.5.1-fc4.build95100409.18.i586.rpm: was skipped because of md5 checksum match.
File downloading PSA_9.5.1/dist-rpm-FedoraCore-4-i386/base/psa-locale-base-en-US-9.5.1-2010032213.noarch.rpm: was skipped because of md5 checksum match.
File downloading PSA_9.5.1/dist-rpm-FedoraCore-4-i386/base/psa-updates-9.5.1-fc4.build95100409.18.noarch.rpm: was skipped because of md5 checksum match.
File downloading PSA_9.5.1/dist-rpm-FedoraCore-4-i386/opt/api/psa-api-rpc-9.5.1-fc4.build95100409.18.noarch.rpm: was skipped because of md5 checksum match.
File downloading PSA_9.5.1/dist-rpm-FedoraCore-4-i386/opt/migration/psa-migration-agents-9.5.1-fc4.build95100409.18.i586.rpm: was skipped because of md5 checksum match.
File downloading PSA_9.5.1/dist-rpm-FedoraCore-4-i386/opt/migration/psa-migration-manager-9.5.1-fc4.build95100409.18.i586.rpm: was skipped because of md5 checksum match.
File downloading PSA_9.5.1/dist-rpm-FedoraCore-4-i386/opt/modules/firewall/psa-firewall-1.0.1-fc4.build95100409.18.i586.rpm: was skipped because of md5 checksum match.
File downloading PSA_9.5.1/dist-rpm-FedoraCore-4-i386/opt/modules/fileserver/psa-fileserver-1.0.0-fc4.build95100409.18.i586.rpm: was skipped because of md5 checksum match.
File downloading PSA_9.5.1/dist-rpm-FedoraCore-4-i386/opt/modules/watchdog/psa-watchdog-2.0.3-fc4.build95100409.18.i586.rpm: was skipped because of md5 checksum match.
File downloading PSA_9.5.1/dist-rpm-FedoraCore-4-i386/opt/mail/psa-spamassassin-9.5.1-fc4.build95100409.18.i586.rpm: was skipped because of md5 checksum match.
File downloading PSA_9.5.1/dist-rpm-FedoraCore-4-i386/opt/backup/psa-backup-manager-9.5.1-fc4.build95100409.18.i586.rpm: was skipped because of md5 checksum match.
File downloading PSA_9.5.1/dist-rpm-FedoraCore-4-i386/opt/vz/psa-backup-manager-vz-9.5.1-fc4.build95100409.18.i586.rpm: was skipped because of md5 checksum match.
Starting installation of packages
Installing the package psa-backup-manager-vz-9.5.1-fc4.build95100409.18.i586, psa-backup-manager-9.5.1-fc4.build95100409.18.i586, psa-api-rpc-9.5.1-fc4.build95100409.18.noarch, psa-9.5.1-fc4.build95100414.15.i586, psa-migration-manager-9.5.1-fc4.build95100409.18.i586, psa-api-9.5.1-fc4.build95100409.18.noarch, psa-libpam-plesk-9.5.1-fc4.build95100409.18.i586, psa-locale-base-en-US-9.5.1-2010032213.noarch, plesk-skins-9.5.1-0.290222.noarch, psa-updates-9.5.1-fc4.build95100409.18.noarch
error: Failed dependencies:
psa-mail-driver-common < 9.5.1 conflicts with psa-9.5.1-fc4.build95100414.15.i586
Error: Unable to install the requested packages because either there is
not enough free disk space left, or there are package dependency problems.
Warning! Not all packages were installed.
Please check if your system services are operable.
Please, contact product technical support.


---
Parallels Products Installer.

 

[IgorG]

Try to fake psa-mail-driver-common package removing before upgrade with

rpm -e --nodeps --justdb psa-mail-driver-common

 

[davcom974]

Will doing this force the update of the psa-mail-driver-common package? I don't want my mail to stop working or not able to update itself.

Cheers

 

[davcom974]

Hello,
I've just tried to do what you've said, and I get the following error:

[root@i-spy360vz ~]# rpm -e --nodeps --justdb psa-mail-driver-common
error: "psa-mail-driver-common" specifies multiple packages
[root@i-spy360vz ~]#

 

[IgorG]

Seems you have several psa-mail-driver-common there and it is a reason of this problem. Try to check it with

rpm -qa | grep psa-mail-driver-common

 

[davcom974]

Yep, correct. I'm not sure why this is the case though. I'm currently running PLESK 9.2.2


[root@i-spy360vz ~]# rpm -qa | grep psa-mail-driver-common
psa-mail-driver-common-9.0.0-fc4.build90081222.11
psa-mail-driver-common-9.3.0-fc4.build93091230.06
psa-mail-driver-common-9.5.1-fc4.build95100409.18
[root@i-spy360vz ~]#

 

[IgorG]

Check you current version with

# cat /usr/local/psa/version
# mysql -uadmin -p`cat /etc/psa/.psa.shadow` psa -e"select * from misc where param='version'"

And remove all extra psa-mail-driver-common packages. (--justdb and --nodeps options can be useful)

 

[davcom974]

Hello,
doesn't help. It shows I have 0922 installed (I guess it's 9.2.2)
[root@i-spy360vz ~]# mysql -uadmin -p`cat /etc/psa/.psa.shadow` psa -e"select * from misc where param='version'"
+---------+------+
| param | val |
+---------+------+
| version | 0922 |
+---------+------+

But I have 9.0.0, 9.3.0 and 9.5.1 installed:
[root@i-spy360vz ~]# rpm -qa | grep psa-mail-driver-common
psa-mail-driver-common-9.0.0-fc4.build90081222.11
psa-mail-driver-common-9.3.0-fc4.build93091230.06
psa-mail-driver-common-9.5.1-fc4.build95100409.18

 

[IgorG]

Remove 9.3.0 and 9.5.1 with --nodeps and --justdb

 

[davcom974]

Hi,
I have the impression something went wrong with the installation. MySQL is running, and version is now showing 9.5.1:
[root@i-spy360vz clients]# mysql -uadmin -p`cat /etc/psa/.psa.shadow` psa -e"select * from misc where param='version'"
+---------+------+
| param | val |
+---------+------+
| version | 0951 |
+---------+------+

But no mail driver is installed:
[root@i-spy360vz clients]# rpm -qa | grep psa-mail-driver-common
[root@i-spy360vz clients]#

And Apache doesn't appear to be running, nor have I gotten any success or failure e-mails from the installer...

How can I check what's happening? I can't login to PLESK panel anymore...

 

[davcom974]

I managed to manually start apachectl via ssh.

Now When I login, I get the following error message:
Error: The license key is invalid. In order to use the Parallels Plesk Panel, please obtain and install a new functioning license key.
You are trying to use license key created for other version of Parallels Plesk Panel. Contact Parallels sales representatives to get the correct license key.
The amount of currently used resources overrides the limits defined by your license.
The number of web sites hosted on the server exceeds the limits defined by your license. You have 45 sites hosted; your license allows hosting only 1 sites.
The number of served client accounts exceeds the limits defined by your license. You have 29 client accounts currently served; your license allows serving only 2 client accounts.
The number of served e-mail accounts exceeds the limits defined by your license. You have 194 e-mail accounts currently served; your license allows serving only 1 e-mail accounts.

 

[IgorG]

You have default limited license installed now but not your license. I think that you should contact support team if it is really urgent for you and you can't fix it by yourself.

 

[davcom974]

I tried to click on retrieve keys button. It effectively sent me an email saying my key has been retrieved, but still doesn't work. I guess I should contact the support of http://www.firstserv.com/ with whom I have the VPS? Or can Parallels support help me here? How can I contact PARALLELS support?

 

[IgorG]

http://www.parallels.com/support/