• Our team is looking to connect with folks who use email services provided by Plesk, or a premium service. If you'd like to be part of the discovery process and share your experiences, we invite you to complete this short screening survey. If your responses match the persona we are looking for, you'll receive a link to schedule a call at your convenience. We look forward to hearing from you!
  • We are looking for U.S.-based freelancer or agency working with SEO or WordPress for a quick 30-min interviews to gather feedback on XOVI, a successful German SEO tool we’re looking to launch in the U.S.
    If you qualify and participate, you’ll receive a $30 Amazon gift card as a thank-you. Please apply here. Thanks for helping shape a better SEO product for agencies!
  • The BIND DNS server has already been deprecated and removed from Plesk for Windows.
    If a Plesk for Windows server is still using BIND, the upgrade to Plesk Obsidian 18.0.70 will be unavailable until the administrator switches the DNS server to Microsoft DNS. We strongly recommend transitioning to Microsoft DNS within the next 6 weeks, before the Plesk 18.0.70 release.
  • The Horde component is removed from Plesk Installer. We recommend switching to another webmail software supported in Plesk.

Free plesk 10 migration assistance? Where is it?

fearz

Regular Pleskian
Hi,

I submitted a request for assistance to migrate my plesk 9.5.2 to plesk 10 over 3 times now...no response received and i didn't even receive confirmation with ticket number whenever i submit any tickets on your website...

Please support!
 
You still don't have ticket ID? Are you sure that you have submitted ticket correctly? Support team receives a lot of Plesk tickets daily and didn't hear that someone can't submit ticket.
 
For info, I also have this problem. I tried twice, first time I received and email, with a link to active plesk support. in the support panel, no ticket open. got no ticket Id.

I just tried a second time, one week later. Didn't even receive a confirmation email, nothing...

Twice I went up to the 3rd step confirming ticket sending... I got :
Thank you for your request.

Your support request information has been sent to our support team.

Your unique problem Ticket Number has been sent to the e-mail address you entered.

For tracking purposes place this number in the subject line of your email when corresponding with the Support Team. All issues must have a Ticket Number to receive a reply.

Our Support Team will be reviewing your issue(s) as soon as possible and contact you via the e-mail address you entered in the online request form.

Best regards,
Parallels Support Team

But I received nothing, not in spam...
 
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