Issue FTP not connecting to domain name

[Goatpod]

Hello,

New to Plesk so may be being a complete idiot, but...

I'm trying to connect to my site (transferred from Cpanel) via ftp.
Normally I would use: ftp.mydomainname.com

I've set up username and password and tried to connect but ftp.mydomainname.com cannot be found. Website and everything else is working fine. Is there something I need to set up in the DNS settings?

Is there something I've missed?

Thanks
Dave

 

[IgorG]

Make sure that you have corresponding DNS record for ftp.mydomainname.com in domain's DNS Settings and this hostname is correctly resolvable. Or just try to use mydomainname.com for connection.

 

[Goatpod]

Thanks for your response, IgorG.
Just a quick stupid question whereabouts would I add it in the DNS record - don't want to go screwing up! Would it be added as a CNAME?

 

[IgorG]

Actually it should be created by default, but please check it in DNS Settings of your domain:

 

[Goatpod]

I've checked under the Plesk DNS settings for the domain and it is set as ftp.domainname.com, but I'm running a 1&1 dedicated server and under the 1&1 control panel for the domain name it has a list of DNS setting there as well. Which one should I be using for all my DNS setting? The Plesk control panel or the 1&1 control panel.

Thanks for your help

 

[IgorG]

Sorry, but I know nothing about 1&1 control panel. And if problem on their side, please ask their support