• Our team is looking to connect with folks who use email services provided by Plesk, or a premium service. If you'd like to be part of the discovery process and share your experiences, we invite you to complete this short screening survey. If your responses match the persona we are looking for, you'll receive a link to schedule a call at your convenience. We look forward to hearing from you!
  • We are looking for U.S.-based freelancer or agency working with SEO or WordPress for a quick 30-min interviews to gather feedback on XOVI, a successful German SEO tool we’re looking to launch in the U.S.
    If you qualify and participate, you’ll receive a $30 Amazon gift card as a thank-you. Please apply here. Thanks for helping shape a better SEO product for agencies!
  • The BIND DNS server has already been deprecated and removed from Plesk for Windows.
    If a Plesk for Windows server is still using BIND, the upgrade to Plesk Obsidian 18.0.70 will be unavailable until the administrator switches the DNS server to Microsoft DNS. We strongly recommend transitioning to Microsoft DNS within the next 6 weeks, before the Plesk 18.0.70 release.
  • The Horde component is removed from Plesk Installer. We recommend switching to another webmail software supported in Plesk.

ftpmng --update-user failed

I

issentials

Guest
Hi,

I've just setup Plesk 8.1 for Windows. I've got Windows 2003 where IIS and FTP are running. Before installing Plesk I manually setup websites and ftp accounts. However, in order to protect each customer folder in FTP, I had to create a new MS-FTP server next to the default ftp server created by windows, which I called "customer" in isolation mode. For isolation mode to work, I had to create a folder called "localuser".

All web pages are stored on the D:\ drive, D:\Inetpub\www_root to be exact. Plesk uses folder d:\inetpub\vhosts. My isolated FTP server "customer" is pointing to D:\Inetpub\www_root where the default FTP server is pointing to C:\Inetpub\www_root.

When I try to add a domain with hosting using plesk I get a strange error message "Unable to update hosting preferences: Update FTP user failed: ftpmng --update-user failed: Virtual host Customer on IP address already exists". I can see that the domain is added in the DNS server but no website has been created nor an FTP account.

Can anybody help me with this issue? Is my FTP server setup ok or is there something special I need to look into?

Thanks for helping.
Franky Smith
 
Seems Plesk has found these users on your FTP server "customer" - please remove it or set home directory to empty folder.
 
Hi,
The issue seems with the binding of ip address in IIS. you should check the binding of that specific ip address in iis ftp sites and you need to unbind it.The ip with you are trying to create new domain is already delicately bonded with another website or ftpsite manually in IIS that's why plesk database is not allowing to create new domains or ftp users on that ip address.
Instructions provided here by plesk team are not that much explanatory to resolve the issue.i have faced this issue many times and i had to go through some additional troubleshooting steps, i prepared a post so others can avail the benefits of it.
Please check the below URL:-
http://blog.geek4support.com/?p=50

Thanks
Geek4Support Team
http://blog.geek4support.com
 
You must log in or register to reply here.

Similar threads

S
Resolved Backup Fails on Plesk Obsidian for Windows — Error (0x80004005) Unspecified error
Replies
2
Views
1K
s.buscemi
S
aalmadynamo
Issue Issue Adding Custom Log to Site Log View - Internal Error: Failed to load tree data
Replies
2
Views
646
Sebahat.hadzhi
Sebahat.hadzhi
M
Resolved Plesk restore from a ZIP after server failure.
Replies
0
Views
460
mad_inventor
M
weareimpulse
Question Allow remote connections from any host, not working
Replies
2
Views
744
weareimpulse
weareimpulse
wakabayashi
Resolved Fail2Ban - Postfix not working for SASL (bug?)
Replies
4
Views
2K
mizar
mizar
Back
Top