Help desk mail gate cron error

[JamieRW]

Hi, I am receiving these failure emails every 15 mins.

PHP Warning: imap_open(): Couldn't open stream {mail.mydomain.com:110/pop3/novalidate-cert} in /opt/psa/admin/bin/ttsmailparse.php on line 34 Failed to open mailbox: Login failed.,Login failed.,Login failed.,Too many login failures

I have searched the forums but although others have had the issue no fix has ever been offered.

Hope someone can help me, j.

 

[IgorG]

It seems that failure is caused by mail gate settings. It is configured to deliver to something like support@mydomain.com and looks like domain mydomain.com is suspended with mail disabled, thus mail deliveries via Help desk are failing. If you wish to use it - either unsuspend the domain and re-enable mail, or change Help Desk mail gate settings to some other server/mail account.

 

[JamieRW]

Hi IgorG,

I don't think that's the problem

Mailgate is configured to deliver to helpdesk@mydomain.com (brand new mailbox)
mydomain.com / email services are not suspended and all other services / inboxes are working perfectly...

j.