Help migrating from 9.5.2 to 10.2.0

[BaronneM]

Hi,
I'm changing hosting companies and need to migrate my website, etc. from old host to new one. My new plesk server is version 10.2.0 and the old is 9.5.2. I went to the migration manager and tried to migrate but it didn't get very far and returned the error:
Error: Unable to connect with remote agent (connection to host is not available)

I also tried to restore by copying the backups from the old server and uploading them into the repository - but that isn't working either as the IP address configuration is different so it too throws up errors:
Error:
Failed deployment of domain MY_DOMAIN_HERE


Error:
Execution of "C:\Program Files (x86)\Parallels\Plesk\bin\domain.exe" --create MY_DOMAIN_HERE -owner admin -notify false -guid 4BB3996C-C00F-405F-BC2C-2B15BF4A4E59 -vendor-guid 2EA07C32-4F9B-47E5-A391-541EA5C8121E -creation-date 2010-10-22 -ip MY_IP_HERE failed with return code 1.
Stderr is
An error occurred during domain creation: IP address 'MY_IP_HERE' does not exist


Can anyone assist/shed any light on what I am doing wrong here...?
many thanks
baronne

 

[IgorG]

Look at this KB article - http://kb.odin.com/en/1432

 

[BaronneM]

Look at this KB article - http://kb.odin.com/en/1432

thanks I checked that those appear to be enabled. But what I don't have visibility of is the firewall ports. My hosting provider may not allow those ports to be opened? The trouble I have is this is across the cloud from one hosting provider to another on two totally different networks.

The alternative I am trying to work out is possibly restoring from backups, but again I have issues as they are totally different IP addresses and different networks, etc.

any thoughts?

cheers
Baronne

 

[IgorG]

Yes, really it can be related to network issues. I think you should contact your network administrator.