Impossible to modify admin's personal info in Server Administration Panel after upgr.

[King555]

Yes, I know there's a KB entry for that (http://kb.parallels.com/en/111985). But I have a question.

When I execute the command

# mysql -uadmin -p`cat /etc/psa/.psa.shadow` psa -e "select id, login, email, contactName from smb_users where email='admin@server.tld';"

I get two users. The admin and a mail account. The mail account is the mail address of the admin.

Do I have to create an additional mail account only for the admin?

Do programs like Watchdog send their mails to the mail address which is entered in the admin account?

I don't understand why this is neccessary in Plesk 10.x.

 

[Faris Raouf]

The issue is basically that the admin's email address can't be used in two different places. So a client can't have the admin's email address listed.

When you run that command, you should be shown the login and name of the client which has the same contact email address entered as the admin user, and all you'd normally do is change the contact email on that client to something else.

But from what you describe, it sounds like you are being shown just a mailbox user, not a client?

 

[King555]

This is what I get:

| 1 | admin | myemail@mydomain.de | My name
| 5 | myemail@mydomain.de | myemail@mydomain.de | myemail@mydomain.de

I didn't create any customers. When I go to the page "Customers" within Plesk, there is an empty list.

 

[Faris Raouf]

wow. Right. I see your problem/confusion.

We know that it is the record with id number 5 that has the problem email addresses, so in theory this was the fifth account/something you added in Plesk. I don't know if this helps or not. Probably not! :-(

That problem record has an id = 5, login = email address, email = email address and RealName = email address.

And the problem is that for record id = 5, email (which is "contact email") = same contact email as admin.

I'm confused that you don't have any customers listed. Is this a new Plesk install? Tell me more about how you got to this situation and maybe I can figure something out.

Incidentally, can you get to the record (email user/whatever it is) that has RealName=email, email = email, login = email via Plesk panel? Where is it? If you can get to it, whewrever it is, then just changing the contact email for this record to be something else will solve the problem.

I'm sorry to be groping in the dark like this. The solution to this problem is going to be really simple - but we've got to get there first

 

[King555]

The Plesk installation is not new. I installed it in January 2010. I think Plesk 9.x was the current version then.

I made every single upgrade step since then until the very latest version.

I never created customers, because I'm the only user on the system and I do not plan to create additional users.

If I open any subscription and go to "Users" - "User accounts" I see the admin user and some mail accounts (but not all). And one of the mail accounts ("Mail User (spamfilter; virusfilter)") has my address as name (as all the other mail accounts have the address as name).

 

[King555]

Now I found out the following: When I created the mail accounts with Plesk 9.x a few years ago, there were also user accounts created. One of these accounts produces the conflict with the admin account.

When I now create mail accounts (Plesk 10.4.x), NO user accounts are created.

Does that mean, that I can delete all of the mail users? I only login to Plesk with the admin account and I do not have any customers.

EDIT: Yes, that's the solution! I deleted all of the user accounts (not the admin account, of course) and now I can change the admin details!

It seems that the mail users are not required.