• Our team is looking to connect with folks who use email services provided by Plesk, or a premium service. If you'd like to be part of the discovery process and share your experiences, we invite you to complete this short screening survey. If your responses match the persona we are looking for, you'll receive a link to schedule a call at your convenience. We look forward to hearing from you!
  • The BIND DNS server has already been deprecated and removed from Plesk for Windows.
    If a Plesk for Windows server is still using BIND, the upgrade to Plesk Obsidian 18.0.70 will be unavailable until the administrator switches the DNS server to Microsoft DNS. We strongly recommend transitioning to Microsoft DNS within the next 6 weeks, before the Plesk 18.0.70 release.
  • The Horde component is removed from Plesk Installer. We recommend switching to another webmail software supported in Plesk.

Incoming Mail Issues / Error 550 - MX records inaccessible

P

PTS

New Pleskian
We're having some issues getting mail to come through from certain external networks.

One of our vendors is getting this error when trying to email us:

Action: failed
Status: 5.5.0
Diagnostic-Code: smtp;550 MX records inaccessible for too long for domain: ourdomain.com - psmtp

Additionally, we can't get email sent to us from yahoo.com accounts. This error pops up:

Sorry, we were unable to deliver your message to the following address.

<user@ourdomain.com>:
No MX or A records for senecagames.com
 
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