Question Is plesk really going out of business??

[deltatech]

I own multiple plesk licenses. For the last few years, plesk sales and support has become nearly impossible to reach. But now it is the worst it has been. It seems everyone in the sales and license departments have walked out. Nobody to help anymore. Just broken automated emails.

I just received an email telling me that I have license about to expire. But they failed to mention WHICH LICENSE. So I went to reply to the message and it bounced with...
<license-notifications@plesk.com>: host
plesk-com.mail.protection.outlook.com[104.47.4.36] said: 550 5.4.1
Recipient address rejected: Access denied
[AM5EUR02FT042.eop-EUR02.prod.protection.outlook.com] (in reply to RCPT TO
command)

So I attempted to get support, only to be told that I needed to respond to a verification being sent to my email which still hasn't arrived 2 days later.

So no humans, just automation run amuck. Is this how you really do business these days plesk???

 

[IgorG]

You will be contacted by our Customer Success Team very soon.