Issues connecting to mail

[Timo002]

Hello,

When I setup a new domain in Plesk, I always have issues connecting to the mail server.

When I setup an account in Mozilla Thunderbird, its just working fine. Setting up the same account in the Gmail application, I continuously get an error "Cannot connect to the server", using the same settings as Thunderbird. Also webmail is working fine.

Settings used
Username: created e-mailadres (info@domain.com)
Server: domain.com
IMAP port: 143
Security type: STARTTLS

Why is this not working out of the box? Do I have issues with my plesk installation?

 

[UFHH01]

Hi Timo002,

please have a closer look at:

[IMPORTANT]: READ THIS FIRST TO FIND QUICK SOLUTION FOR THE EXISTING ISSUE/QUESTION​

Including informations as stated in the above thread will help to investigate an issue on your server. Additional log - files ( or even better just the depending possible errors from your logs, to shorten your post! ), will as well help to investigate an issue on your server.