Key file: /opt/drweb/drweb32.key - Key file was not found! (No such file or directory

[SashiD]

Hi,

I upgraded from 9.xx to latest version using the web based update button.
After upgrade, everything seems to work, except drweb.

On starting drweb, i get stuck at:

Key file: /opt/drweb/drweb32.key - Key file was not found! (No such file or directory)
A path to a valid license key file was not specified.


locate drweb32.key did not showed any files in the system with this name.
I tried to cp /etc/drweb/plesk.key to /opt/drweb/drweb32.key , but that does not work either [just trying]

My license includes drweb.
How do I fix this ?


Thanks,

 

[IgorG]

I think it would be better to contact your sales representative and ask him about this drweb key.

 

[SashiD]

I had purchased directly from plesk and just pay for annual renewal. I don't have any paid support so cannot file a ticket online. Hoping someone who might face similar issue will put in a solution here.

 

[RamziB]

I currently have the same issue. Please let me know if you were able to find a solution. The only thing I received from Parallels is an order confirmation email.

 

[Binesh S]

Hello

Plesk free antivirus not installed license key /opt/drweb/drweb32.key . Please check your antivirus license its free or paid one

Free antivirus support 14 email account for virus protection.

Thanks