Resolved Let's encrypt silently fails (no error is shown)

[Iván Pérez]

Hi!

I'm trying to create certificates for all my domains, but there are some of them which are not working. For those it works fine, when I click on "Install" on the "Let's encrypt" section, I got a success green message, and then the HTTPS version of my site loads correctly.

But for a few domains, when I click on "Install", I get redirected after 2-3 seconds to the "Websites & domains" page and no error message is shown. After it the Let's encrypt certificate has not been created, and if I try again it always silently fails.

I've reinstalled the extension (which is on the latest version), but it doesn't work.

Is there any log message I can see to try to debug this problem?

Thanks!

 

[UFHH01]

Hi Iván Pérez,

pls. have a look at:

Plesk for Linux services logs and configuration files ( KB - article: 213403509 )​

... where you will find:

Let's Encrypt

• Logs
  • /usr/local/psa/var/modules/letsencrypt/logs/

In addition, you will find as well corresponding log - files at: => /opt/psa/var/modules/letsencrypt/logs/

 

[Iván Pérez]

Hi @UFHH01

That directory doesn't exist on my server:

[root@my-server ~]# ll /usr/local/psa/var/modules/letsencrypt
total 16K
-rw-r--r-- 1 psaadm psaadm  331 Apr  7 08:47 cli.ini.sample
drwxr-xr-x 4 psaadm psaadm 4.0K Apr  7 08:50 etc
drwx------ 2 psaadm psaadm 4.0K Apr  7 08:48 registrations
drwxr-xr-x 3 psaadm psaadm 4.0K Apr  7 08:47 venv

No `logs` inside the parent directory.

 

[UFHH01]

Hi Iván Pérez,

pls. consider to open a bug - report at => Home > Forum > Plesk Discussion > Reports , if you experience issues with non - existent log - files.

 

[Iván Pérez]

Hi @UFHH01

Using the command

plesk log --all

I found the cause of the error. This is the output:

==> /usr/local/psa/admin/logs/panel.log <==
[2017-04-12 10:58:40] ERR [util_exec] proc_close() failed ['/usr/local/psa/admin/bin/filemng' 'cesens' 'mkdir' '-m0755' '/var/www/vhosts/cesens.com/app.cesens.com/public/.well-known/acme-challenge' '-p'] with exit code [1]
[2017-04-12 10:58:40] ERR [1] '/usr/local/psa/admin/bin/filemng' 'cesens' 'mkdir' '-m0755' '/var/www/vhosts/cesens.com/app.cesens.com/public/.well-known/acme-challenge' '-p' failed with code 1.

stdout:
mkdir: cannot create directory `/var/www/vhosts/cesens.com/app.cesens.com/public/.well-known': Permission denied
filemng: Error occurred during /bin/mkdir command.


stderr:
filemng: Error occurred during /bin/mkdir command.

[2017-04-12 10:59:34] ERR [util_exec] proc_close() failed ['/usr/local/psa/admin/bin/filemng' 'cesens' 'mkdir' '-m0755' '/var/www/vhosts/cesens.com/httpdocs/public/.well-known/acme-challenge' '-p'] with exit code [1]
[2017-04-12 10:59:34] ERR [1] '/usr/local/psa/admin/bin/filemng' 'cesens' 'mkdir' '-m0755' '/var/www/vhosts/cesens.com/httpdocs/public/.well-known/acme-challenge' '-p' failed with code 1.

stdout:
mkdir: cannot create directory `/var/www/vhosts/cesens.com/httpdocs/public/.well-known': Permission denied
filemng: Error occurred during /bin/mkdir command.


stderr:
filemng: Error occurred during /bin/mkdir command.

I've fixed it by allowing the script to write on that folder, where previously was not allowed to.

Anyway, the error should appear when I click on install instead of not displaying anything.

Kind regards

 

[UFHH01]

Hi Iván Pérez,

since the Plesk Let's Encrypt Extension v2.0.3

Changes

2.0.3 (13 April 2017)

• The extension now logs its communication with the Let's Encrypt servers in the "panel.log". This enables better troubleshooting when there are some issues with requesting a certificate.

Pls. update/upgrade your extensions and afterwards, pls. repeat your steps and investigate possible issues/errors/problems in your "panel.log".

 

[Martin Rauchbein]

Hi All,

I got a very similar issue but here some strange happens. I also tried to Change the chmod and chown but nothing changes. Please have a short view and maybe you can help:

[2017-06-15 21:07:25] ERR [util_exec] proc_close() failed ['/usr/local/psa/admin/bin/filemng' 'domain.de' 'mkdir' '-m0755' '/var/www/vhosts/domain.de/httpdocs/cms/.well-known' '-p'] with exit code [1]
[2017-06-15 21:07:25] ERR [1] '/usr/local/psa/admin/bin/filemng' 'domain.de' 'mkdir' '-m0755' '/var/www/vhosts/domain.de/httpdocs/cms/.well-known' '-p' failed with code 1.

stdout:
mkdir: cannot create directory `/var/www/vhosts/domain.de': Permission denied
filemng: Error occurred during /bin/mkdir command.


stderr:
filemng: Error occurred during /bin/mkdir command.

I also tried to create the .well-known Directory, but even this didn't help. Still the same error message.

 

[IgorG]

Try to run

# plesk repair fs domain.de

 

[Martin Rauchbein]

Awesome and thanks for the fast help. This managed it