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Azurel
Silver Pleskian
I have create a mail-adress for a junior supporter. I was asked, whether it is possible, that his supervisor get all mails that he send and receive to this e-mail-adress as copy.
A big problem here is, that there is a high fluctuation in his business and supporter constantly change and he must know what was the last stand in communication.
I mean; supporter@domain.tld sends a mail to user@example.com, so supervisor@domain.tld should get a copy automatically (not as CC oder BCC with mail formular). And reverse; send user@example.com to supporter@domain.tld, so supervisor@domain.tld should get a copy too. As a result he have the same mail history.
Is this possible or planned?
A big problem here is, that there is a high fluctuation in his business and supporter constantly change and he must know what was the last stand in communication.
I mean; supporter@domain.tld sends a mail to user@example.com, so supervisor@domain.tld should get a copy automatically (not as CC oder BCC with mail formular). And reverse; send user@example.com to supporter@domain.tld, so supervisor@domain.tld should get a copy too. As a result he have the same mail history.
Is this possible or planned?
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