mail enable webmail problem

[hamed23100]

Hi,

when i choose mail enable webmail as webmail in plesk for a domain, then when i try to browse webmail.Domainname.tld, then it does not load login page, it seems it stuck it do not load webmail and do not show any error! what can i do to solve this problem?

 

[IgorG]

Try reconfigure it with help of article http://kb.parallels.com/968

 

[hamed23100]

Try reconfigure it with help of article http://kb.parallels.com/968

Hi,

I ran following too commands:
"%plesk_bin%\websrvmng.exe" --reconfigure-webmail
"%plesk_bin%\defpackagemng.exe" --fix --type=webmail.mewebmail

same result! after that restart IIS same result! please try http://webmail.irandev.com to see what is exact problem,

 

[IgorG]

Does it work with horde webmail? Have you found any related error messages in logs?

 

[hamed23100]

Does it work with horde webmail? Have you found any related error messages in logs?

Hi,

yes, horde and atmail work, just mail enable webmail not work, i checked logs, no error i found, but can you please tell me where could be logs related to not loading mewebmail located?

 

[IgorG]

Try to find something useful in MailEnable logs %plesk_dir%\Mail Servers\Mail Enable\Logging and IIS logs: Windows Event Viewer or domain logs: %plesk_vhosts%\<domain.name>\statistics\logs\<SITE ID>

 

[hamed23100]

Try to find something useful in MailEnable logs %plesk_dir%\Mail Servers\Mail Enable\Logging and IIS logs: Windows Event Viewer or domain logs: %plesk_vhosts%\<domain.name>\statistics\logs\<SITE ID>

I checked: C:\Program Files (x86)\Parallels\Plesk\Mail Servers\Mail Enable\Logging i found no log for webmail!
I checked C:\Inetpub\vhosts\webmail and C:\Inetpub\vhosts\webmail\mewebmail there was no statistics or logs folder!

 

[IgorG]

Contact Parallels Support Team in that case. Experienced supporters will check and fix this issue directly on your server.

با عرض پوزش من نمی تواند کمک کند.

 

[hamed23100]

Contact Parallels Support Team in that case. Experienced supporters will check and fix this issue directly on your server.

با عرض پوزش من نمی تواند کمک کند.

Thanks for your helps, i finally found where is log files and I removed all last log files while i couldnt find anything important on it and then reboot server and tried to open webmail again and log files is :

#Software: Microsoft Internet Information Services 8.0
#Version: 1.0
#Date: 2013-10-03 08:03:00
#Fields: date time s-ip cs-method cs-uri-stem cs-uri-query s-port cs-username c-ip cs(User-Agent) cs(Referer) sc-status sc-substatus sc-win32-status time-taken
2013-10-03 08:03:00 94.232.174.176 GET / - 80 - 95.38.155.7 Mozilla/5.0+(Windows+NT+6.1;+WOW64;+rv:23.0)+Gecko/20100101+Firefox/23.0 - 200 0 0 390
2013-10-03 08:03:00 94.232.174.176 GET /favicon.ico - 80 - 95.38.155.7 Mozilla/5.0+(Windows+NT+6.1;+WOW64;+rv:23.0)+Gecko/20100101+Firefox/23.0 - 404 0 2 63
2013-10-03 08:03:00 94.232.174.176 GET /favicon.ico - 80 - 95.38.155.7 Mozilla/5.0+(Windows+NT+6.1;+WOW64;+rv:23.0)+Gecko/20100101+Firefox/23.0 - 404 0 2 46


Also i mention log files for mailenable webmail was located at C:\Inetpub\logs\LogFiles\W3SVC7

 

[IgorG]

It is just useless access log. No any useful error messages here.