Migration issues - retrieving information from host seems to go on indefinately

[Craig - MPMedia]

Hello, I am trying to migrate from a dedicated server down to a VPS. Both accounts have Plesk Parellel Panel 11.0.9. When I enter the source server info from the destinations server Migration manager I just see the message "Retrieving information from host xx.xx.xx.xx... This may take a while, please wait. Cancel" I have tried it a couple of times and it just sits there for hours.

The source server has 2 300GB drives with a total usage of about 50GB. The destination server only has about 60. But only about 20 gigs of the old data is going to be migrated. I have never used the Migration Manager before but from what I understand it is supposed to access the source drive and show me what is available for migration and declare if there are any possible problems with the projected migration.

But so far zippo on if anything is either being read or connected to. Any feedback someone can provide will be greatly appreciated.

Thanks
Craig

 

[DRY411S]

How far apart are the servers? Different data centers, different continents etc?

 

[Craig - MPMedia]

How far apart are the servers? Different data centers, different continents etc?

That was a good question. It appears that they are within the same city but located in two different data centers some where in Arizona. I have also tried doing this in reverse using the the new server (vps) as the source and I still experience the same issue. It just sits there with the retrieving server information message.

 

[DRY411S]

You need to be listening on port 22 for an ssh connection between both servers (and for it not be firewalled).

You should get the initial information back quite quickly as it is just a list of resellers/clients/domains.

 

[Craig - MPMedia]

You need to be listening on port 22 for an ssh connection between both servers (and for it not be firewalled).

You should get the initial information back quite quickly as it is just a list of resellers/clients/domains.

When I set the source server name as ip address xx.xx.xx.xx:22 the authentication fails. When I use the port name provided by the host it authenticates. I went into the firewall settings to see if I could specify specific port access and for SSH it is set for allow all incoming connections. This would seem to be pretty straight forward. I honestly believe its an issue with the host. But they are screaming third party software and not being very helpful. But if I knew exactly what the issue was I am sure I can spur them into action.

Thanks for your feedback and what else do you suggest?

 

[DRY411S]

Have you tried to telnet on port 22 from each server to the other, just to see whether you get a response?

 

[Craig - MPMedia]

Have you tried to telnet on port 22 from each server to the other, just to see whether you get a response?

It appears that I was provided the incorrect root password for ssh access causing the migration tool to have insufficient permissions to read the source server. I was able to start the migration about an hour ago. I have no idea how long it should take. I will give it a little time and just check on it. Thanks for the feedback you have given me so far. Hopefully it will go at least moderately smoother from this point forward probably not likely though lol.