Migrator does not sync user accounts based on external email addresses

[Hangover2]

Username: Hangover2

TITLE

Migrator does not sync user accounts based on external email addresses

PRODUCT, VERSION, OPERATING SYSTEM, ARCHITECTURE

Plesk Obsidian 18.0.38 Update #2 (source and target server), Debian 9.13 x86-64 (source server), Debian 10.10 x86-64 (target server)

PROBLEM DESCRIPTION

User accounts based on external email addresses are not synced to a new Plesk server with the Plesk "Migration & Transfer Manager" tool.

STEPS TO REPRODUCE

- create a subscription for "test-domain.com"
- add an user account with an external email address "test-user@other-domain.com" (e.g. "Webmaster" role)
- migrate the subscription to a new Plesk server with the Plesk "Migration & Transfer Manager" tool

ACTUAL RESULT

- the user account for "test-user@other-domain.com" is not migrated and so missing on the new Plesk server

EXPECTED RESULT

- the user account for "test-user@other-domain.com" should also be migrated to the new Plesk server

ANY ADDITIONAL INFORMATION



YOUR EXPECTATIONS FROM PLESK SERVICE TEAM

Confirm bug