My Roundcube webmail problem after plesk auto update

[shahrila]

i have problem to access my roundcube webmail after plesk auto update pls help and see the attach images thanks

os and plesk update info:

OS CentOS 6.4 (Final)
Panel version 11.5.30 Update #25, last updated at Nov 28, 2013 03:43 AM
The system is up-to-date; last checked at Nov 28, 2013 03:43 AM

how to fix this?

 

[abdi]

What is the problem you are facing?

 

[OlegN]

It's seems like CSS files were not loaded by some reason.

Could you please create test mail account and send me url, login and password in private message?

 

[InderS]

Are you getting any logs in error logs file of Roundcube ?

Error log: /var/log/plesk-roundcube/errors

 

[SugavanasS]

I am having the exact prob

Are you getting any logs in error logs file of Roundcube ?

Error log: /var/log/plesk-roundcube/errors

I am having the same problem as him, error log here :

tail /var/log/plesk-roundcube/errors
[26-Dec-2013 11:04:47] PHP Warning: date_default_timezone_get(): It is not safe to rely on the system's timezone settings. You are *required* to use the date.timezone setting or the date_default_timezone_set() function. In case you used any of those methods and you are still getting this warning, you most likely misspelled the timezone identifier. We selected 'Europe/Moscow' for 'MSK/3.0/no DST' instead in /usr/share/psa-roundcube/program/lib/Roundcube/rcube_config.php on line 435
[26-Dec-2013 11:04:47] PHP Warning: strtotime(): It is not safe to rely on the system's timezone settings. You are *required* to use the date.timezone setting or the date_default_timezone_set() function. In case you used any of those methods and you are still getting this warning, you most likely misspelled the timezone identifier. We selected 'Europe/Moscow' for 'MSK/3.0/no DST' instead in /usr/share/psa-roundcube/program/lib/Roundcube/rcube_session.php on line 132
[26-Dec-2013 11:04:48] PHP Warning: date(): It is not safe to rely on the system's timezone settings. You are *required* to use the date.timezone setting or the date_default_timezone_set() function. In case you used any of those methods and you are still getting this warning, you most likely misspelled the timezone identifier. We selected 'Europe/Moscow' for 'MSK/3.0/no DST' instead in /usr/share/psa-roundcube/program/lib/Roundcube/rcube_db.php on line 758
[26-Dec-2013 11:04:48] PHP Warning: strtotime(): It is not safe to rely on the system's timezone settings. You are *required* to use the date.timezone setting or the date_default_timezone_set() function. In case you used any of those methods and you are still getting this warning, you most likely misspelled the timezone identifier. We selected 'Europe/Moscow' for 'MSK/3.0/no DST' instead in /usr/share/psa-roundcube/program/lib/Roundcube/rcube_session.php on line 132
[26-Dec-2013 11:05:01] PHP Warning: date_default_timezone_get(): It is not safe to rely on the system's timezone settings. You are *required* to use the date.timezone setting or the date_default_timezone_set() function. In case you used any of those methods and you are still getting this warning, you most likely misspelled the timezone identifier. We selected 'Europe/Moscow' for 'MSK/3.0/no DST' instead in /usr/share/psa-roundcube/program/lib/Roundcube/rcube_config.php on line 435
[26-Dec-2013 11:05:01] PHP Warning: strtotime(): It is not safe to rely on the system's timezone settings. You are *required* to use the date.timezone setting or the date_default_timezone_set() function. In case you used any of those methods and you are still getting this warning, you most likely misspelled the timezone identifier. We selected 'Europe/Moscow' for 'MSK/3.0/no DST' instead in /usr/share/psa-roundcube/program/lib/Roundcube/rcube_session.php on line 132
[26-Dec-2013 11:05:01] PHP Warning: date(): It is not safe to rely on the system's timezone settings. You are *required* to use the date.timezone setting or the date_default_timezone_set() function. In case you used any of those methods and you are still getting this warning, you most likely misspelled the timezone identifier. We selected 'Europe/Moscow' for 'MSK/3.0/no DST' instead in /usr/share/psa-roundcube/program/lib/Roundcube/rcube_session.php on line 662
[26-Dec-2013 11:05:01] PHP Warning: date(): It is not safe to rely on the system's timezone settings. You are *required* to use the date.timezone setting or the date_default_timezone_set() function. In case you used any of those methods and you are still getting this warning, you most likely misspelled the timezone identifier. We selected 'Europe/Moscow' for 'MSK/3.0/no DST' instead in /usr/share/psa-roundcube/program/lib/Roundcube/rcube_db.php on line 758
[26-Dec-2013 11:05:15] PHP Warning: date_default_timezone_get(): It is not safe to rely on the system's timezone settings. You are *required* to use the date.timezone setting or the date_default_timezone_set() function. In case you used any of those methods and you are still getting this warning, you most likely misspelled the timezone identifier. We selected 'Europe/Moscow' for 'MSK/3.0/no DST' instead in /usr/share/psa-roundcube/program/lib/Roundcube/rcube_config.php on line 435
[26-Dec-2013 11:05:15] PHP Warning: date(): It is not safe to rely on the system's timezone settings. You are *required* to use the date.timezone setting or the date_default_timezone_set() function. In case you used any of those methods and you are still getting this warning, you most likely misspelled the timezone identifier. We selected 'Europe/Moscow' for 'MSK/3.0/no DST' instead in /usr/share/psa-roundcube/program/lib/Roundcube/rcube_db.php on line 758

Not sure what to do :/ I need help please...

 

[IgorG]

Not sure what to do :/ I need help please...

Just try to define date.timezone value in php.ini file

 

[SugavanasS]

Did this above ^^

doesn't works :/

 

[ArturoOchoa]

RoundCube broken

Hi all,

I've a very similar problem with RoundCube, under Plesk 11.5.30 running in Centos 6.4

When users open RoundCube no mails are shown on any folder. However if I change webmail to Horde it just works as expected, all mail is shown in the folders. So far I have check all this:

1. DB connection settings are accurate, tested mysql connection and worked just fine:

# mysql -u roundcube -h localhost -p
Enter password:
Welcome to the MySQL monitor.  Commands end with ; or \g.

2. Every time the user hits the folder links under RoundCube:

tail -f /usr/local/psa/var/log/maillog | grep  -i domain
Jan  2 17:04:50 server4 courier-imapd: LOGIN, user=user@domain.com, ip=[::ffff:127.0.0.1], port=[42202], protocol=IMAP
Jan  2 17:04:50 server4 courier-imapd: LOGOUT, user=user@domain.com, ip=[::ffff:127.0.0.1], headers=0, body=0, rcvd=119, sent=1054, time=0

3. Local connection to the IMAP server works just fine, and it displays the folders.

0 OK LIST completed
0 LIST "" "#INBOX.2013.*"
0 OK LIST completed
0 select inbox
* FLAGS ($Forwarded $Junk \Draft \Answered \Flagged \Deleted \Seen \Recent)
* OK [PERMANENTFLAGS ($Forwarded $Junk \* \Draft \Answered \Flagged \Deleted \Seen)] Limited
* 2692 EXISTS
* 1 RECENT
* OK [UIDVALIDITY 1185140639] Ok
* OK [MYRIGHTS "acdilrsw"] ACL
0 OK [READ-WRITE] Ok

Like stated before, if I change to Horde it just works fine.

4. I enable extra logs on the main.inc.php file, but couldn't find anything on the logs that could indicate a clue how to fix this.

# ls -lh
total 238M
-rw-r--r-- 1 roundcube_sysuser roundcube_sysgroup 230M Jan  2 22:06 errors
-rw-r--r-- 1 roundcube_sysuser roundcube_sysgroup 6.0M Jan  3 09:30 imap
-rw-r--r-- 1 roundcube_sysuser roundcube_sysgroup 1.0M Jan  3 09:05 sendmail
-rw-r--r-- 1 roundcube_sysuser roundcube_sysgroup 3.9K Jan  3 09:30 session
-rw-r--r-- 1 roundcube_sysuser roundcube_sysgroup 664K Jan  3 09:31 sql
-rw-r--r-- 1 roundcube_sysuser roundcube_sysgroup  416 Jan  3 09:17 userlogins

5. Apache restarted, but didn't fix the problem.


Does anyone could suggest what else to check??