Newbie messes up upgrade - help pls!

[brendog]

I'm new to all of this, so please be gentle (I'm more of a web designer than developer!) I would contact my VPS provider, but they are no help and just suggest I upgrade to a Managed Dedicated solution.

I recently had some problems with my Plesk VPS (webmail stopped working) so I tried to update and it seems to have messed up. I am running 9.2.3 but I tried to upgrade to 9.3... but SSH (which I'm VERY new to) shows I'm still using 9.2.3.

In my control panel I'm getting this error:

The service is not available now.
Contact your provider for details.

Internal Plesk error occurred:
Components::componentUpdate() failed: Unable to exec utility packagemng: file does not exist or is not executable: /opt/psa/admin/bin/packagemng

When I look at Services in my Infrastructure Manager I can see:

Apache2 - running
mysql - stopped
psa - stopped
sendmail - stopped
xinetd - running

I've tried restarting numerous times and nothing happens - please help if you can!

 

[IgorG]

Try to perform upgrade via ssh session - just run /usr/local/psa/admin/sbin/autoinstaller and follow instructions there. I hope it will help.

 

[brendog]

Cheers for such a speedy reply Igor - after searching this forum had a feeling you'd come to my rescue

However, I've just gone through the autoinstaller and it's not fixed it, those services I listed are still 'Stopped' and after going through the process and checking my version I'm still on 9.2.3.

Can I force the services to reinstall or restart perhaps?

I must admit, I'm in WAY over my head now, but I need to learn how to sort this (or pay someone else to!)

 

[IgorG]

It is usual Unix admin's debugging task - run stopped services and try to find a reasons in services logs why it can't be started. If you are not Unix admin and you haven't them around - contact support team.

 

[brendog]

Not sure if this will explain anything, but looking through my 'Packages' list I can see some of the psa packages are listed as 9.3.0. So, is the problem that I have 9.3.0 packages running on 9.2.3?

 

[IgorG]

Not sure if this will explain anything, but looking through my 'Packages' list I can see some of the psa packages are listed as 9.3.0. So, is the problem that I have 9.3.0 packages running on 9.2.3?

Yes, it seems you have uncompleted upgrade. I strongly recommend you contact support team for quick fix it because it is really not trivial procedure.

 

[brendog]

Sorted!

Many thanks for your help Igor - I finally got it sorted!

I contacted support (Webfusion (UK)) and they were fairly helpful over the phone.... didn't even have to wait too long either!

I mentioned I have a backup from Thursday and they said restore that and it should put it right - and it did! I've still not got webmail though (which is the reason I got into this whole mess!) but at least I have normal email back.

Something that was a nnoying though is that I mentioned the System Services that are listed as 'Stopped' and got told they are actually running....... apparently it's a problem they are 'looking into'!!! I told them they need to actually tell people about that, because that is part of the reason I started messing with it!

Thanks again for your help anyway.