No Such User in mail authorization database

[stewarrb]

After upgrading to plesk 12 over the weekend. None of my mail users can authenticate.

I'm receiving quite a few error messages such as this for my ipmap users
authpsa[3822]: No such user 'bstewart@mwfbooks.com' in mail authorization database
courier-imapd: LOGIN FAILED, user=bstewart@mwfbooks.com, ip=[::ffff:69.176.116.106]


I've tried running mchk --with-spam command. But it hangs at the mail_auth_dump for several hours. Checking the cpu on that command and it is sitting idle.

I've tried running the mail_auth_dump.worker manually and no better luck. Still nothing on the screen just hangs as if it's asleep.

Any pointers on where to look next?

 

[abdi]

Hello Stewarrb,
Please login with the full email address + password as opposed with the short name ...
Let me know if that works!

 

[IgorG]

Check this article - http://kb.odin.com/en/5780

 

[abdi]

Hello IgorG,
I saw that KB, but again as I noticed from the LOG the user's email was all in small caps ...Thus I thought it weren't the problem at hand..
Never the less, thanks for the share!