Resolved Not possible to enter the key for onix and no login

[Steiger]

Hello,
I made the update to onyx ...
After this update there was no login possible:
you need a guilty license key!

i tried to enter the license key for onyx - next:
ERROR: Call to undefined function demo_version() (FileServerStatus.php:15)

I tried the tipps from the knowledge base: made an new registry.xml - no success
I copied the original back
I tried the chmod commands from the knowledge base - no success

in the next step i did the repair installation:
plesk repair installation -v :
**** Product repair completed successfully.
i tried to enter the license key again:
ERROR: Call to undefined function demo_version() (FileServerStatus.php:15)
next step: I tried a rollback to the old version:
Error: your key bevor is not guilty
i tried to load the old license-keyfile: not guilty
i checked the installation with plesk repair all -n
there is 1 error: The NS configuration file '/var/named/run-root/etc/named.conf' is absent
I think this is not an error from the installation.

I tried the repair installation a second time - nothing was changed, all successfully
in the logfile plesk_17.0.17_installation.log is no problem, just successfully
in the logfile plesk_17.0.17_repair.log all records are done, ok, started, running and repair finished

so i have no error in the installation/repair, but i can't insert the licensekey
and i can't login to the panel to create a new customer!!!

any idea?

 

[UFHH01]

Hi Steiger,

the most essential question is: FROM WHOM did you purchase the license? And is there a reason why you don't contact the Plesk sales partner, when you experience issues with the key?

You either received a "key.xml" - file, or/and a Plesk - "activation code", when both of the following commands results in an error, you definetly should contact the Plesk sales partner and ask for assistance.

plesk bin license -i key.xml

plesk bin license -i AB1C23-4DEF56-7GHI89-JK1L23-MNP456​

 

[Steiger]

Hi UFFH01,
I got an ativitioncode A00...... from 1blu.de
i tried
plesk bin license -i A00....
answer:
PHP Fatal error: Call to undefined function demo_version() in /opt/psa/admin/plib/modules/fileserver/FileServerStatus.php on line 15
Error occured while sending feedback. HTTP code returned: 502
exit status 255

I have no directory /modules in /opt/psa/admin/plib/

Greetings from the south of Germany
Steiger

 

[UFHH01]

Hi Steiger,

pls. consider to visit: => https://www.1blu.de/kontakt/ , due to the fact, that the support ( especially when it comes to license - issues ) is done by "1blu.de".

 

[Steiger]

ok - thanks,
two more days waiting . . .
I think I try both: plesk and 1blu
have a nice weekend!

Steiger

 

[Steiger]

Msg from 1blu: The problem was the fileserver.
they installed the fileserver (was missed after update) and the licensenumber was accepted.

System is running