Forwarded to devs One failed package leads to hours of server downtime

[tkalfaoglu]

TITLE:

One failed package leads to hours of server downtime​

PRODUCT, VERSION, OPERATING SYSTEM, ARCHITECTURE:

Centos 7, Plesk Onyx​

PROBLEM DESCRIPTION:

Last night's automatic update featured a requirement for an ImageMagic library that could not be found. Upon logging in this morning to plesk console, I saw the message that an update failed and to CLICK HERE to recover the system.

I clicked here and an hour later it's still running..
# ps aux|grep restore
root 14608 0.0 0.0 11948 1824 ? S< 06:10 0:00 /bin/bash -hB /usr/lib64/plesk-9.0/mail_restore --with-spam
root 29004 1.7 0.0 267288 34940 ? S< 06:47 0:00 /usr/bin/sw-engine -c /usr/local/psa/admin/conf/php.ini /usr/lib64/plesk-9.0/remote_mail_restore/mail_transport_restore
root 29086 2.7 0.0 107288 5428 ? S< 06:47 0:00 /usr/local/psa/admin/bin/mail_transport_restore.worker --transport-type=domain-ip

In the mean time mail delivery has halted.​

STEPS TO REPRODUCE:

Wait for any yum error to fail a plesk update,
Click the suggested action like a fool,
Wait several hours with the system offline.​

ACTUAL RESULT:

Hours of downtime on a production server​

EXPECTED RESULT:

A big warning saying that this action will take a production system offline for hours - or a mail restore that actually runs quicker.​

ANY ADDITIONAL INFORMATION:

​

YOUR EXPECTATIONS FROM PLESK SERVICE TEAM:

Confirm bug​

 

[tkalfaoglu]

Actual message on plesk console that stays for hours:

Failed to update Plesk. To solve this problem, you can send the update log to Plesk support. View the update logs (Feb 17, 2019). Copy the logs to your computer before you close this message. To close this message, click here.

The repair operation is in progress. You will be redirected to the login page when it completes.

 

[IgorG]

Centos 7, Plesk Onyx

What exact Plesk version and Update version do you have installed there?

 

[tkalfaoglu]

OS ‪CentOS Linux 7.6.1810 (Core)‬
Product Plesk Onyx
Version 17.8.11 Update #39, last updated on Feb 9, 2019 03:31 AM

 

[IgorG]

Please provide all logs from /var/log/plesk/install. Otherwise too little information to reproduce.