Plesk 10.2 & Debian 6 - Plesk doesn't response

[TrasherB]

Hey there,

i know plesk 10.2 is a preview and debian squeeze is quite new .. but i think my problem doesn't refer to these things .. why i'm using Plesk 10.2 and debian 6 -> don't ask .. it's a long story ;-)

my problem is quite easy to describe -> i can't access the plesk panel after the update ..

all services work fine (apache, mail, a.s.o.) only plesk doesn't work ..
but that DOESN'T mean that plesk doesn't start ..

Starting psa... done
Starting xinetd service... done
Starting bind9 service... done
Starting mysql service... done
Starting postgresql service... done
Starting psa-spamassassin service... done
Plesk: Starting Mail Server... done
Starting mail handlers tmpfs storage
Starting psa... done

there is an issue with drwebd (psa not running .. so drwebd isn't starting) -- so i just commented out the line where drwebd starts in the /etc/init.d/psa script..

the process 'sw-cp-server' is running ..

but neither from localhost nor from the web i can't access the plesk panel on port 8443

if you need any log data or information for further analyse just tell me .. i don't know how to get a working plesk installation

thanks for your help ;-)

best regards
futuretec

 

[IgorG]

Any suspicious errors in /var/log/sw-cp-server/error_log ?
What about

# lsof -i tcp:8443

?

 

[TrasherB]

Hey,

1.) lsof -i tcp:8443 --> no output/nothing

2.) error_log -> nothing suspicious

2011-03-23 07:51:44: (log.c.75) server started

--> /etc/init.d/psa status
sw-cp-serverd (pid 12552) is running...

maybe missing/broken drwebd serivce is causing these problems?

thanks for help

 

[IgorG]

It should be something like

# lsof -i tcp:8443
COMMAND PID USER FD TYPE DEVICE SIZE NODE NAME
sw-cp-ser 18106 sw-cp-server 7u IPv4 46591670 TCP *csync-https (LISTEN)

# ps ax | grep 18106
7832 pts/1 S+ 0:00 grep 18106
18106 ? S 0:00 /usr/sbin/sw-cp-serverd -f /etc/sw-cp-server/config

 

[TrasherB]

should be :-/

ps ax | grep 18106
13812 pts/0 S+ 0:00 grep 18106

.. anyhow plesk isn't really started .. is der any way to completely reinstall plesk without loosing data? i know the command apt-get purge ... / but this wipes all data right?

i think there are some conf files or other essential files broken, which are not updated during the autoinstaller process .. so how to "repair" the installation? Bootstrapper.sh?

thanks for help

 

[IgorG]

Repair upgrade using bootstrapper utility. Bootstrapper script can be found at the directory $PRODUCT_ROOT_D/bootstrapper/.

It should be something like:

# /usr/local/psa/bootstrapper/pp10.9.0-bootstrapper/bootstrapper.sh repair

 

[TrasherB]

i use debian squeeze so:

# /opt/psa/bootstrapper/pp10.11.0-bootstrapper/bootstrapper.sh repair

=> no improvement :-(

output is: --> see pastebin

thanks

 

[IgorG]

What is output of following command:

# ps ax | grep sw-cp-server

?

 

[TrasherB]

# ps ax | grep sw-cp-server
18553 ? S 0:00 /usr/sbin/sw-cp-serverd -f /etc/sw-cp-server/config
20037 pts/0 S+ 0:00 grep sw-cp-server

thx again for help ;-) that's not understood..

best regards

 

[IgorG]

Well. sw-cp-server is up and works fine. Check now that sw-cp-server works on 8443 port:

# grep 8443 /etc/sw-cp-server/applications.d/plesk.conf
$SERVER["socket"] == ":8443" {

If you have the same output, check port again with

# lsof -i tcp:8443

 

[TrasherB]

grep 8443 /etc/sw-cp-server/applications.d/plesk.conf
grep: /etc/sw-cp-server/applications.d/plesk.conf: No such file or directory

seems so that the conf file is missing - how can I rewrite/create a new one?

thanks for help

 

[TrasherB]

thanks for your help .. i already fixed it --

the problems were caused by the missing plesk.conf file - i just copied it from another plesk installation ;-) now it works ..

 

[TrasherB]

--> New Problem:
after short time Plesk stopped .. when i'm trying to start it via /etc/init.d/psa start .. psa fails (all other services work). - there are no entries in the error logs, or any output else .. how can a troubleshoot this?

thank

 

[IgorG]

Did you check /var/log/sw-cp-server/error_log ?

 

[TrasherB]

Starting psa... done
Starting xinetd service... done
Starting bind9 service... done
Starting mysql service... done
Starting postgresql service... done
Starting psa-spamassassin service... done
Plesk: Starting Mail Server... done

files in /etc/sw-cp-server/applications.d (plesk.conf missing!) - psa starts

00-sso-cpserver.conf hspc-httpd.conf.orig plesk.conf.dpkg-dist sso.socket.sh
hspc-httpd.conf plesk.socket.sh

/var/log/sw-cp-server/error_log

2011-03-24 08:28:33: (log.c.75) server started

Problem now:
access via web isn't possible (infinity loading)

when i add the plesk.conf file to the /sw-cp-server/applications.d directory

output:

Starting psa... failed
Starting xinetd service... done
Starting bind9 service... done
Starting mysql service... done
Starting postgresql service... done
Starting psa-spamassassin service... done
Plesk: Starting Mail Server... done

thanks for help

 

[TrasherB]

UPDATE

first - i got plesk running ..

second - Error: New files of configuration for Apache web server were not built due to errors in configuration templates. The detailed error message was e-mailed to you, so please check the e-mail, fix the errors, and click here to retry generating configuration. --> how to fix?

third - when i install spamassassin, mail recieving works, mail sending fails -- at the moment i uninstalled it so mail works (but without spamassassin)

thanks for help ;-) hope we get it running completely working