plesk 11.0.9 cannot connect to personal ftp repository

[technick]

Hello , I have a fresh installation of plesk 11.0.9 as the update crashed everything . I try to connect to my personal ftp repository but it hangs out . The only thing that I changed is that I installed php-suhosin which updated php to 5.3.15

any help appreciated

best regards,
John

 

[technick]

After searching on plesk log file I found this : ftp_filemng: error: cURL connect failed: Access denied: 530

 

[abdi]

John, from the SHELL are you able to run and connect with:

#ftp yourbackupresp.com

if not, make sure of these 2:

1. ftp client is installed on your server (install with yum install ftp)
2. external traffic is permit-ed from your server especially for the ftp ports.

 

[technick]

yes i can connect from ssh also I don't believe that this has to do with firewall as if I leave it for a long time it finally connects . this curl error is the reason that this error occurs but I cannot understand why .

 

[abdi]

Does this help:

http://kb.parallels.com/en/7059

 

[technick]

this as the page says it applies to :

Parallels Plesk Panel 9.2 for Linux/Unix
Parallels Plesk Panel 9.0 for Linux/Unix

Is it safe to try it on plesk 11.0.9 ????