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Plesk 11 FTP not working for new users after upgrade from Plesk 10

A

adrianodalpra

Guest
Problem with FTP Users on Plesk 11 after updating from Plesk 10.

SO: Windows Server 2008 R2 Standard Edition
Panel: Plesk for Windows 11.0.4

I noticed that users cannot FTP, when trying to connect they receive an error: 530 User cannot log in, home directory inaccessible.

Doing further investigation, I confirmed that only users created after upgrade have this issue, that created before upgrade works fine.

I already discovered that home directory is missing on IIS 7.5 FTP. Creating a symbolic link on NTFS using MKLINK command pointing to home folder and configuring permissions to user solved the problem.

I think its a bug on Plesk Panel 11.0.4 as I can see same the same problem on two distinct servers after upgrading from Plesk 10 to 11.

I tried to run Plesk Reconfigurator utility with all options, without success.

I can fix home directory by myself manually but it will be great if Plesk Panel handle this again.

Any help will be helpful.
 
Hello,

make sure that subscriptions are pointing to correct IPs. Some time that can cause issues with FTP.
 
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