Plesk 9.3 to 10.1 upgrade failed

[Max W]

I have just tried to upgrade Plesk from 9.3 to 10.1 and received e-mail telling me it's failed. Looking at the last lines of the email it has something to do with the licence key. What do I do now? I am using Plesk on VPS I am renting from a UK hosting company. Do I need to get licence key from them or you can help me out here somehow. Now when I try to get into Plesk Panel all I get is a blank screen.

Here is an email I have received.

Parallels Products Installer 3.8.0 (built on 2010-12-24 08:57 svn rev. 296991) started at (timezone UTC) Fri May 13 22:46:49 2011
Command line arguments: /opt/psa/admin/bin/autoinstaller --enable-xml-output --source-type=plesk --target=/root/psa --select-release-id=PLESK_10_1_1 --notify-email=xxxxxx@xxxxxx.co.uk --install-component=base --install-component=sitebuilder --install-component=backup --install-component=pmm --install-component=java --install-component=psa-firewall --install-component=psa-vpn --install-component=psa-fileserver --install-component=watchdog --install-component=cs-gs --install-component=atis

Try to find rcfile...
Autoinstaller rcfile not found.
Opsys detected as: os_vendor=Debian os_name=Linux version=5.0.3 arch=x86_64 environment=~empty
Final opsys (with overriding) is: os_vendor=Debian os_name=Linux version=5.0.3 arch=x86_64 environment=~empty
Checking hostname is sucessfull.
File downloading products.inf3: 100% was finished.
File downloading plesk.inf3: 10%..21%..31%..40%..51%..62%..70%..81%..90%..100% was finished.
File downloading ppsmbe.inf3: 18%..28%..49%..59%..70%..90%..100% was finished.
File downloading sitebuilder.inf3: 22%..35%..74%..100% was finished.
File downloading sso.inf3: 24%..37%..78%..100% was finished.
File downloading setemplates.inf3: 19%..44%..100% was finished.
File downloading pp-sitebuilder.inf3: 11%..35%..59%..82%..100% was finished.
File downloading billing.inf3: 16%..25%..53%..72%..91%..100% was finished.
File downloading mysql.inf3: 100% was finished.
File downloading apache.inf3: 100% was finished.
repository: Get brief packages info for all sources
Checking for installed packages...
DebRepository: readSystemPackagesBrief: execute dpkg-query --show '--showformat=s:${Status}\nF:${Package}_installed.deb\nN:${Package}\nV:${Version}\nA:${Architecture}\nX:\n'| awk '/^s:install ok/,/^X:/ { print $0}'| grep -v '^s:'
File downloading PSA_10.1.1/plesk-10.1.1-deb5.0-x86_64.inf3: 10%..22%..34%..42%..53%..61%..77%..85%..92%..100% was finished.
No removers section in this build.
No preferrers section in this build.
File downloading PSA_10.1.1/plesk-patches-10.1.1-deb5.0-x86_64.inf3: 11%..21%..31%..41%..50%..60%..72%..81%..90%..100% was finished.
File downloading SITEBUILDER_5.1.0/sitebuilder-5.1.0-deball-all.inf3: 100% was finished.
No removers section in this build.
No preferrers section in this build.
File downloading BILLING_10.1.0/billing-10.1.0-deball-all.inf3: 100% was finished.
No removers section in this build.
No preferrers section in this build.
add line 'deb http://autoinstall.plesk.com/debian/PSA_10.1.1 lenny all' to source.list
add line 'deb http://autoinstall.plesk.com/debian/SITEBUILDER_5.1.0 all all' to source.list
add line 'deb http://autoinstall.plesk.com/debian/BILLING_10.1.0 all all' to source.list
Synchronizing the Debian APT package index files...
Hit http://security.debian.org lenny/updates Release.gpg
Hit http://security.debian.org lenny/updates Release
Ign http://security.debian.org lenny/updates/main Packages/DiffIndex
Ign http://security.debian.org lenny/updates/contrib Packages/DiffIndex
Hit http://security.debian.org lenny/updates/main Packages
Hit http://security.debian.org lenny/updates/contrib Packages
Hit http://ftp.us.debian.org lenny Release.gpg
Ign http://autoinstall.plesk.com lenny Release.gpg
Hit http://ftp.us.debian.org lenny Release
Ign http://ftp.us.debian.org lenny/main Packages/DiffIndex
Ign http://autoinstall.plesk.com all Release.gpg
Ign http://ftp.us.debian.org lenny/non-free Packages/DiffIndex
Ign http://autoinstall.plesk.com all Release.gpg
Hit http://ftp.us.debian.org lenny/main Packages
Hit http://ftp.us.debian.org lenny/non-free Packages
Ign http://autoinstall.plesk.com lenny Release
Ign http://autoinstall.plesk.com all Release
Ign http://autoinstall.plesk.com all Release
Get:1 http://autoinstall.plesk.com lenny/all Packages [19.3kB]
Ign http://autoinstall.plesk.com all/all Packages
Ign http://autoinstall.plesk.com all/all Packages
Get:2 http://autoinstall.plesk.com all/all Packages [695B]
Get:3 http://autoinstall.plesk.com all/all Packages [602B]
Fetched 20.6kB in 1s (11.0kB/s)
Reading package lists...
repository: Get brief packages info for all sources
Detecting installed product components.
Component plesk/base: mode upgrade, installed=0, available=0
Checking if key update required for component plesk/base
Config allows upgrade from version 10.0 without key update
Currently installed component version is 9.3.0-debian5.0.build93091230.10
Keyupgrade need for plesk/base
Component plesk/psa-autoinstaller: mode up2date, installed=0, available=0
Component plesk/postgresql: mode up2date, installed=0, available=0
Component plesk/pmm: mode upgrade, installed=0, available=0
Component plesk/health-monitor: mode install, installed=0, available=0
Component plesk/pba: mode install, installed=0, available=0
Component plesk/sitebuilder: mode install, installed=0, available=0
Component plesk/billing: mode upgrade, installed=0, available=0
Component plesk/mod-bw: mode upgrade, installed=0, available=0
Component plesk/asp: mode up2date, installed=0, available=0
Component plesk/java: mode upgrade, installed=0, available=0
Component plesk/mod_python: mode up2date, installed=0, available=0
Component plesk/ruby: mode upgrade, installed=0, available=0
Component plesk/cf-support: mode upgrade, installed=0, available=0
Component plesk/miva: mode upgrade, installed=0, available=0
Component plesk/php5: mode upgrade, installed=0, available=0
Component plesk/qmail: mode upgrade, installed=0, available=0
Component plesk/postfix: mode install, installed=0, available=0
Component plesk/psa-firewall: mode upgrade, installed=0, available=0
Component plesk/psa-vpn: mode upgrade, installed=0, available=0
Component plesk/psa-fileserver: mode upgrade, installed=0, available=0
Component plesk/sshterm: mode upgrade, installed=0, available=0
Component plesk/watchdog: mode upgrade, installed=0, available=0
Component plesk/cs-gs: mode upgrade, installed=0, available=0
Component plesk/mailman: mode upgrade, installed=0, available=0
Component plesk/kav: mode upgrade, installed=0, available=0
Component plesk/drweb: mode upgrade, installed=0, available=0
Component plesk/spamassassin: mode install, installed=0, available=0
Component plesk/backup: mode upgrade, installed=0, available=0
Component plesk/atis: mode upgrade, installed=0, available=0
Component plesk/horde: mode upgrade, installed=0, available=0
Component plesk/atmail: mode upgrade, installed=0, available=0
Gathering information about installed license key...
File downloading PSA_10.1.1/plesk_getkeyinfo.sh: 31%..71%..100% was finished.
autoinstaller: Error in execution of /root/psa/PSA_10.1.1/plesk_getkeyinfo.sh

Failed to check whether a new license key is available.
Synchronizing the Debian APT package index files...
Error: Failed to check whether a new license key is available.
Not all packages were installed.
Please, contact product technical support.


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Parallels Products Installer.

 

[IgorG]

Try to use --ignore-key-errors option for autoinstaller and update license after successful upgrade.