Plesk Admin Panel https://myip:8443/login_up.php - File not found.

[J Neog]

Today after installing phantomjs in my Ubuntu server, Plesk panel login is not working. Here is the code i was using to install phantomjs

sudo apt-get update
sudo apt-get install build-essential chrpath libssl-dev libxft-dev -y
sudo apt-get install libfreetype6 libfreetype6-dev -y
sudo apt-get install libfontconfig1 libfontconfig1-dev -y
cd ~
export PHANTOM_JS="phantomjs-2.1.1-linux-x86_64"
wget https://github.com/Medium/phantomjs/releases/download/v2.1.1/$PHANTOM_JS.tar.bz2
sudo tar xvjf $PHANTOM_JS.tar.bz2
sudo mv $PHANTOM_JS /usr/local/share
sudo ln -sf /usr/local/share/$PHANTOM_JS/bin/phantomjs /usr/local/bin
phantomjs --version

Here are the errors now:

https://myip:8443/login_up.php - File not found.
http://myip:8880/login_up.php - File not found.

service sw-engine restart && service sw-cp-server restart are working fine

But

/etc/init.d/psa restart
/etc/init.d/psa: line 39: /usr/lib/plesk-9.0/psa_service: No such file or directory

plesk version
open /usr/local/psa/version: no such file or directory

Can anyone tell me, what might be the problem here??

 

[IgorG]

Try to fix it with

# plesk repair installation

 

[J Neog]

Hello!! Does "Plesk repair installation" is safe for my existing websites files and database?

 

[IgorG]

Hello!! Does "Plesk repair installation" is safe for my existing websites files and database?

Yes

 

[J Neog]

Something goes wrong here:

plesk repair installation
Unknown Plesk command-line utility: "repair"

 

[IgorG]

What about

# plesk installer --select-release-current --reinstall-patch --upgrade-installed-components

 

[J Neog]

Here it is:

plesk installer --select-release-current --reinstall-patch --upgrade-installed-components
fork/exec /usr/local/psa/admin/sbin/autoinstaller: no such file or directory

But Plesk Help Repair outputs:

plesk help repair
Usage: plesk repair ASPECT [OPTION]

Run Plesk check and repair tool.
Provide aspect 'all' to check and repair all aspects in the interactive mode.

Available aspects: all, mail, web, dns, ftp, db, mysql, fs, installation.

Available options:
-y - Try to repair all found issues.
-n - Do not repair anything, check only.
-v - Display more detailed output (verbose mode).
-h - Display more detailed help on the selected aspect.

 

[IgorG]

Looks like your Plesk is seriously damaged and many important binaries doesn't exist. I'в suggest you contact Plesk Support Team for repairing your Plesk directly on your server.

 

[J Neog]

Oh.... ok then i will contact the plesk support team

 

[Debojit Debnath]

How do i contact support to fix the above issue ? I am using a trial license . Will they help me with a trial license or i need to purchase a license for that and what license i need to procure on monthly basis

 

[IgorG]

How do i contact support to fix the above issue ?

Plesk Support is here Plesk Help Center

 

[timelabs]

Same issue after ubuntu 20->22 upgrade

 

[Kaspar@Plesk]

Same issue after ubuntu 20->22 upgrade

You are welcome to share more details and let us know what solutions you've already tried. Otherwise don't hesitate to contact Plesk support for further assistance.

 

[timelabs]

You are welcome to share more details and let us know what solutions you've already tried. Otherwise don't hesitate to contact Plesk support for further assistance.

Thank you for reply, figuring it out with help of brilliant Plesk community and web resources. Set of links:

https://support.plesk.com/hc/en-us/articles/12387360867479-plesk-repair-fs-fails-ERROR-Cannot-find-deb-archive-for-package-plesk-backup-utilities

plesk repair fs fails: ERROR:Cannot find deb-archive for package plesk-backup-utilities - Support Cases from Plesk Knowledge Base

plesk repair fs fails: ERROR:Cannot find deb-archive for package plesk-backup-utilities - Support Cases - Plesk Knowledge Base

www.plesk.com

Resolved - ERROR: Cannot find deb-archive for package plesk-backup-utilities (18.0-v.ubuntu.22.04+p18.0.59.0+t240111.1633)

Newly provisioned VPS, Ubuntu 22.04.3 LTS, Obsidian 18.0.58, haven't added any domains/customers etc... Running "Diagnose and Repair" and File System shows 4 errors: error There are incorrect permissions on some items: /var/log/plesk error There are incorrect permissions on some items...

talk.plesk.com

By the way: this was not funny that Plesk autoinstaller unable to download Plesk bins and restore its own PSA database from backup and given error "Installation will not continue" instead. And I still have no idea why APT decided that Plesk packages should be removed like not needed anymore – and PSA database also was removed by APT in my case.