Issue Plesk crashed same time last two nights websites go down aswell

[exclusion]

I managed to get it back up both times by rebooting but i'm wondering is something worse wrong i'd like to figure out how to fix each time i get a email from cron saying

Traceback (most recent call last):
File "/usr/sbin/processpaneluserspackages", line 43, in <module>
new_plan = {str(uid): package for uid, package in list_all().items()}
File "/opt/alt/python37/lib/python3.7/site-packages/clcommon/cpapi/GeneralPanel/general_panel.py", line 118, in list_all
uid_package_map[int(line[0])] = line[1]
ValueError: invalid literal for int() with base 10: 'Error'

Can anyone help please thanks in advance

 

[weltonw]

Are there any messages in the Plesk error logs?

 

[exclusion]

hi no nothing but its definitely crashing i suppose youve no idea by that email from cron do you? or any way i can find out why?

 

[exclusion]

actually when looking at one site the same error is coming up multiple times might make sense to you ?

 

[Nik G]

hello @exclusion

if I'm not mistaken the /usr/sbin/processpaneluserspackages is a part of cloudlinux that tries to check for updates for control panel.
as you're using Plesk which is having it's own updates mechanism I guess you can find appropriate jobs in crontab by
:~# grep -iR processpaneluserspackages /etc/cron.d* /var/spool/cron/*
and comment them out