plesk errors

[flymo]

Hello
Another issue with this disastrous upgrade to plesk 10 - when I try to look at the backup manager I get the following error

Error: Runtime error in pmmcli:
exceptions.UnicodeEncodeError 'ascii' codec can't encode character u'\x80' in position 88: ordinal not in range(128)
Traceback (most recent call last):
File "/usr/local/psa/admin/share/pmmcli/pmmcli.py", line 2039, in main
data_action_response, errcode_response, error_message = actions.get(sys.argv[1][2:])(parameters)
File "/usr/local/psa/admin/share/pmmcli/pmmcli.py", line 1857, in get_dumps_list
return ActionRunner(GetDumpsListAction, dump_list_query, None).doActivity()
File "/usr/local/psa/admin/share/pmmcli/pmmcli.py", line 150, in doActivity
result = self.processor.doActivity()
File "/usr/local/psa/admin/share/pmmcli/pmmcli.py", line 222, in doActivity
result_dump_list, errcode, message = access_service(dumps_storage_credentials).getDumpList(object_specification)
File "/usr/local/psa/admin/share/pmmcli/pmm_repository_access_service.py", line 193, in getDumpList
dump_list, errcode, message = self._pmmras_get_dump_list(object_specification.get_type(),object_specification.get_guid(),object_specification.get_id(),object_specification.get_name())
File "/usr/local/psa/admin/share/pmmcli/pmm_repository_access_service.py", line 88, in _pmmras_get_dump_list
dump_list.build(minidom.parseString(pmmras_dump_list).childNodes[0])
File "/usr/lib64/python2.4/xml/dom/minidom.py", line 1925, in parseString
return expatbuilder.parseString(string)
File "/usr/lib64/python2.4/xml/dom/expatbuilder.py", line 940, in parseString
return builder.parseString(string)
File "/usr/lib64/python2.4/xml/dom/expatbuilder.py", line 223, in parseString
parser.Parse(string, True)
UnicodeEncodeError: 'ascii' codec can't encode character u'\x80' in position 88: ordinal not in range(128)



My sites are still crashing with apache overload and yes I did look at the so called "guide" - which was less than useless. I am now into 4 days of this mess, my clients are beyond pissed as am I


Any suggestions (apart from getting rid of plesk) that may alleviate this nightmare?
John

 

[deeplist]

John, didn't you read about all the problems that we have been experiencing with this plesk 10 upgrade? If so, why did you even attempt it at this time?

 

[flymo]

Horse has bolted, closing gates etc and your comment is not constructive..
Thanks anyway
As plesk didnt see fit to offer a rollback, i am looking for options.

 

[flymo]

No response from Plesk staff ?
Great customer service.....NOT!

Any response to the backup manager failure?