Plesk installer fails because sources cannot be read from /etc/apt/sources.list

[Sébastien_Rossé]

I am trying to update Plesk but whenever i try do so with the installer, the update fails because data is somehow added to /etc/apt/sources.list and sources cannot be read anymore. This happens both with the admin panel and the command lines.

Here is the command I'm running:

 plesk installer --all-versions --select-product-id plesk --select-release-latest --show-components >/dev/null && plesk installer --version

Here is the output :

Doing restart of Parallels Installer...
File downloading products.inf3: 100% was finished.
File downloading plesk.inf3: 10%..20%..30%..40%..50%..60%..70%..80%..90%..100% was finished.
File downloading ppsmbe.inf3: 18%..79%..99%..100% was finished.
File downloading sitebuilder.inf3: 23%..100% was finished.
File downloading sso.inf3: 24%..100% was finished.
File downloading setemplates.inf3: 45%..100% was finished.
File downloading pp-sitebuilder.inf3: 10%..23%..32%..41%..50%..60%..72%..86%..91%..100% was finished.
File downloading billing.inf3: 11%..21%..32%..40%..52%..63%..73%..80%..93%..100% was finished.
File downloading mysql.inf3: 74%..100% was finished.
File downloading apache.inf3: 100% was finished.
File downloading nginx.inf3: 13%..56%..71%..92%..100% was finished.
File downloading php56.inf3: 100% was finished.
File downloading php55.inf3: 100% was finished.
File downloading php54.inf3: 100% was finished.
File downloading php53.inf3: 100% was finished.
File downloading php52.inf3: 100% was finished.
Checking for installed packages...
File downloading PSA_12.1.16/plesk-12.1.16-ubt14.04-x86_64.inf3: 12%..20%..30%..42%..55%..61%..71%..87%..96%..100% was finished.
File downloading SITEBUILDER_12.1.0/sitebuilder-12.1.0-deball-all.inf3: 61%..100% was finished.
File downloading NGINX_1.6.2/nginx-1.6.2-ubt14.04-x86_64.inf3: 100% was finished.
File downloading PHP_5.6.3/php56-5.6.3-ubt14.04-x86_64.inf3: 34%..100% was finished.
File downloading PHP_5.5.20/php55-5.5.20-ubt14.04-x86_64.inf3: 34%..100% was finished.
File downloading PHP_5.4.37/php54-5.4.37-ubt14.04-x86_64.inf3: 34%..100% was finished.
File downloading PHP_5.3.29/php53-5.3.29-ubt14.04-x86_64.inf3: 33%..100% was finished.
File downloading PHP_5.2.17/php52-5.2.17-ubt14.04-x86_64.inf3: 34%..100% was finished.
OK
Registering i386 architecture support
Synchronizing the Debian APT package index files...
E: Type 'root:x:0:0:root:/root:/bin/bash' is not known on line 1 in source list /etc/apt/sources.list
E: The list of sources could not be read.
Warning: there are errors in 'apt-get update'
E: Type 'root:x:0:0:root:/root:/bin/bash' is not known on line 1 in source list /etc/apt/sources.list
E: The list of sources could not be read.
E: The package lists or status file could not be parsed or opened.
Parallels Installer command line: /usr/local/psa/admin/sbin/autoinstaller '--version'

Doing restart of Parallels Installer...
Parallels Installer 3.17.15 (built on 2015-01-20 16:02)

And here is the content of my /etc/apt/sources.list file after the command is ran:

root:x:0:0:root:/root:/bin/bash
daemon:x:1:1:daemon:/usr/sbin:/usr/sbin/nologin
bin:x:2:2:bin:/bin:/usr/sbin/nologin
sys:x:3:3:sys:/dev:/usr/sbin/nologin
sync:x:4:65534:sync:/bin:/bin/sync
games:x:5:60:games:/usr/games:/usr/sbin/nologin
man:x:6:12:man:/var/cache/man:/usr/sbin/nologin
lp:x:7:7:lp:/var/spool/lpd:/usr/sbin/nologin
mail:x:8:8:mail:/var/mail:/usr/sbin/nologin
news:x:9:9:news:/var/spool/news:/usr/sbin/nologin
uucp:x:10:10:uucp:/var/spool/uucp:/usr/sbin/nologin
proxy:x:13:13:proxy:/bin:/usr/sbin/nologin
www-data:x:33:33:www-data:/var/www:/usr/sbin/nologin
backup:x:34:34:backup:/var/backups:/usr/sbin/nologin
list:x:38:38:Mailing List Manager:/var/list:/usr/sbin/nologin
irc:x:39:39:ircd:/var/run/ircd:/usr/sbin/nologin
gnats:x:41:41:Gnats Bug-Reporting System (admin):/var/lib/gnats:/usr/sbin/nologin
nobody:x:65534:65534:nobody:/nonexistent:/usr/sbin/nologin
libuuid:x:100:101::/var/lib/libuuid:
syslog:x:101:104::/home/syslog:/bin/false
messagebus:x:102:106::/var/run/dbus:/bin/false
landscape:x:103:109::/var/lib/landscape:/bin/false
sshd:x:104:65534::/var/run/sshd:/usr/sbin/nologin
bind:x:105:112::/var/cache/bind:/bin/false
mysql:x:106:113:MySQL Server,,,:/nonexistent:/bin/false
psaadm:x:999:1000:psa user:/opt/psa/admin:/bin/false
popuser:x:30:31:POP3 service user:/var/qmail/popuser:/bin/false
mhandlers-user:x:31:31:mail handlers user:/:/bin/false
sw-cp-server:x:998:998:sw-cp-server user:/var/lib/sw-cp-server:/bin/false
postfix:x:107:115::/var/spool/postfix:/bin/false
drweb:x:108:1004:Dr.Web system account:/var/drweb:/bin/false
roundcube_sysuser:x:997:1005:roundcube webmail user:/usr/share/psa-roundcube:/bin/false
horde_sysuser:x:996:1006:horde webmail user:/usr/share/psa-horde:/bin/false
nginx:x:995:997:Nginx user:/var/lib/nginx:/bin/false
psaftp:x:994:1007:anonftp psa user:/:/bin/false

## This is temporary appended by Autoinstaller for 
## specify source of product's packages for APT.
deb http://parallels.mirrors.ovh.net/parallels/ubuntu/PSA_12.1.16 trusty all
deb http://parallels.mirrors.ovh.net/parallels/debian/SITEBUILDER_12.1.0 all all
deb http://parallels.mirrors.ovh.net/parallels/ubuntu/PHP_5.6.3 trusty all
deb http://parallels.mirrors.ovh.net/parallels/ubuntu/PHP_5.5.20 trusty all
deb http://parallels.mirrors.ovh.net/parallels/ubuntu/PHP_5.4.37 trusty all
deb http://parallels.mirrors.ovh.net/parallels/ubuntu/PHP_5.3.29 trusty all
deb http://parallels.mirrors.ovh.net/parallels/ubuntu/PHP_5.2.17 trusty all

The piece of data above the sources keeps coming back everytime I run the command even though I'm deleting it.

Would anybody happen to know what's going on cause I'm really stuck here?

Thanks a lot !

 

[IgorG]

Something is misconfigured in your OS. The first part of file is content of /etc/passwd file.

 

[Sébastien_Rossé]

Thanks Igor. Is there a procedure to reconfigure the OS and fix this issue ?

 

[IgorG]

Have you checked that /etc/passwd has the same content and then remove this part from /etc/apt/sources.list file?

 

[Sébastien_Rossé]

I can confim that /etc/passwd contains the exact same data (from the line starting with "root" to line starting with "psaftp").

Whenever I remove this content from /etc/apt/sources.list, it comes back if I run the installer or if I try to access the "Updates and Upgrades" page via the admin panel.

 

[IgorG]

Developers have tested and confirmed that it is really issue not caused by Plesk.