Resolved plesk mail not working on iPad

[Ihtshama]

Hello
I am able to use plesk mail on iPhone and outlook too, but not iPad. It takes so long to verify the login details, and then prompt error SSL and ask to try without SSL, when i try with that, it throws error "server mail.xxx.com" is not responding.

Am i missing something.

 

[Ihtshama]

no reply???

 

[IgorG]

no reply???

Perhaps nobody can confirm this issue?
Do you have the same versions of iOS/iPadOS there?

 

[Ihtshama]

Hello @IgorG
This issue has become a serious problem, as our clients are not able to configure their email.

I am not able to configure mail settings on iPad, i checked it on many iPads, but emails are not working. I tried it with SSL and without SSL, but it didnt work, instead it says "server is not responding".
Check attached file.

For your information, i am able to configure these settings on iPhone. email is working fine.

 

[Ihtshama]

Perhaps nobody can confirm this issue?
Do you have the same versions of iOS/iPadOS there?

I couldn't get you, same versions with iPhone and iPadOS.
iPad have 7.1.2 (11D257) version.

 

[IgorG]

iPad have 7.1.2 (11D257) version.

It is really antic version, Latest version of iPadOS is 13.3
Try to update it and check the issue again.

 

[manuel2QR]

The latest update has resolved that issue on my iOS. Great to hear, that they resolved it. There are dozens of malware software which can make such problems. Did you try any kind of anti-virus, or something like that? Half a year ago, when my Mac OS was infected by akamaihd popup virus, this resource helped ( url: https://macsecurity.net/view/51-rvzr-aakamaihdnet-pоpup-virus-removal-for-mac ) and maybe it's one of the few articles which really can help user with that problem..