Resolved Plesk Onyx 17.5.3 installer is broken

[RobertoM]

My Plesk Onyx 17.5.3 installer is broken

When I start installing the update the -download update installing- never ends and now when I click again in the -Install now- option it show me an ERR_TIMED_OUT error.

Whats wrong? what can I do?

Thank you

 

[UFHH01]

Hi RobertoM,

to investigate issues/errors/problems on linux systems, you should consider to inspect the corresponding log - files ( in your case: /var/log/plesk/ ) and because Plesk supports several operating systems, you should consider to add ALWAYS YOUR current operating system in threads/posts, where you desire help from the Plesk Community.


If you experience issues/errors/problems with the "autoinstaller" from Plesk over the Plesk Control Panel, you should consider to test, if the corresponding CLI - command ( logged in as user "root" over SSH ) works:

plesk installer --select-product-id plesk --select-release-current --reinstall-patch --install-component base

Pls. make sure, that there are no other installer - processes running, which you are able to check with the command:

ps aux | grep installer

In case that there are orphaned installer - PIDs, you are able to "kill" them with the example command:

kill -9 PID-NUMBER-FROM-YOUR-PS-SEARCH-COMMAND

 

[RobertoM]

Ok, Thank you, it works... and I forgot post my OS... is Centos 6.9

One more question .... how long time requires the -Downloading plesk installer-? my -downloading plesk installer- never ends

Thank you again

 

[omexlu]

Ok, Thank you, it works... and I forgot post my OS... is Centos 6.9

One more question .... how long time requires the -Downloading plesk installer-? my -downloading plesk installer- never ends

Thank you again

My first try was similiar to yours, after that i have find the PID of the installer and killed them.
After that i have relaunched a new try over GUI and then the installer was updated inside few seconds

 

[RobertoM]

My first try was similiar to yours, after that i have find the PID of the installer and killed them.
After that i have relaunched a new try over GUI and then the installer was updated inside few seconds

Thank you but I did that several times, the reply of UFHH01 help me to find the PID and kill the first try but the second, third... etc it's the same, the -downloading plesk installer- never ends

 

[UFHH01]

Hi RobertoM,

"normally" the webinstaller - session will close after 30 minutes of inactivity, but in case that you could have issues/errors/problems, Plesk is sometimes not able to finish the PID successfull, which might result in an orphaned PID. A traceback could help you to investigate, why the process couldn't be finished successfully.

 

[RobertoM]

Now it works and it's installed the update.... after several tries

While the update was running, it shows that there was errors, if there are critical, where can I access the update log?

Thank you so much!!!!

 

[UFHH01]

Hi RobertoM,

pls. see ( and maybe bookmark ?!? ) the following KB - article to inform yourself about log - file locations and configuration files locations:

=> Plesk for Linux services logs and configuration files ( KB - article: 213403509 )​