plesk-restore feature generates error!

[Cadey]

hello

i did a full "clients" backup using the plesk-backup command line utility

later i wanted to restore only 1 domain out of the whome (call it mydomain.com) and i get error message below :
domain was not fully restored, only created but the files are not present!

(any clue??? thanks)

[root@srv61048 bin]# ./pleskrestore --restore /root/bkp -level domains -filter list:mydomain.com -map /root/map
------------------------------------------------------------------------
Restore has been started
------------------------------------------------------------------------
Temps écoulé : 00:00:00
Temps écoulé : 00:00:05Uncaught std::exception: UnixClientSocket::UnixClientSocket, connect: No such file or directory
Traceback (most recent call last):
File "/usr/local/psa/admin/share/supervisor/processor.py", line 116, in doActivityRunner
newState = self.doActivity()
File "/usr/local/psa/admin/share/supervisor/processor.py", line 817, in doActivity
cmd.spawn(os.environ.has_key("PLESKRESTORE_MODE"))
File "/usr/local/psa/admin/lib/python/subproc.py", line 238, in spawn
proc.run()
File "/usr/local/psa/admin/lib/python/subproc.py", line 193, in run
BaseSubprocess.run(self)
File "/usr/local/psa/admin/lib/python/subproc.py", line 177, in run
self.wait()
File "/usr/local/psa/admin/lib/python/subproc.py", line 197, in wait
BaseSubprocess.wait(self)
File "/usr/local/psa/admin/lib/python/subproc.py", line 187, in wait
raise NonzeroExitException(self, os.WEXITSTATUS(status))
NonzeroExitException: was finished with exit code 1

 

[ziba@]

Hi,

First of all make sure that you have enough disk space on your server.

If it is not the case then try running pleskrestore with --verbose option and check restore logs which should be located under
/var/lib/psa/dumps/...

or

/usr/local/psa/PMM/var/log/....

can't remember exact path.
If you find any additional information in logs post it here and let's check if will be any suggestions.

 

[vivhost]

I get the same error and can't restore from backup (Plesk 8.3, FC7).
This is the error from the restore process:

Uncaught std::exception: UnixClientSocket::UnixClientSocket, connect: No such file or directory
Traceback (most recent call last):
File "/usr/local/psa/admin/share/supervisor/processor.py", line 116, in doActivityRunner
newState = self.doActivity()
File "/usr/local/psa/admin/share/supervisor/processor.py", line 817, in doActivity
cmd.spawn(os.environ.has_key("PLESKRESTORE_MODE"))
File "/usr/local/psa/admin/lib/python/subproc.py", line 238, in spawn
proc.run()
File "/usr/local/psa/admin/lib/python/subproc.py", line 193, in run
BaseSubprocess.run(self)
File "/usr/local/psa/admin/lib/python/subproc.py", line 177, in run
self.wait()
File "/usr/local/psa/admin/lib/python/subproc.py", line 197, in wait
BaseSubprocess.wait(self)
File "/usr/local/psa/admin/lib/python/subproc.py", line 187, in wait
raise NonzeroExitException(self, os.WEXITSTATUS(status))
NonzeroExitException: was finished with exit code 1

and this is the logged error:

2008-08-11 19:24:40,866 INFO Packet succesfully validated.
2008-08-11 19:24:43,296 INFO Subprocess <subprocess[27768] '/usr/local/psa/admin/sbin/deployer' '--session-path=/opt/backup/restore' '--deploy-dump' '--backup-user=admin' '--backup-user-type=admin' '--socket-path=/usr/local/psa/tmp/backup-extractor.27726'> was finished with exit code 1
== STDOUT ====================

== STDERR ====================

2008-08-11 19:24:45,867 INFO Incoming packet:
<?xml version='1.0' encoding='UTF-8'?>
<action>
<get-status/>
</action>

2008-08-11 19:24:45,868 INFO Packet succesfully validated.
2008-08-11 19:24:40,847 INFO Incoming packet:
<?xml version='1.0' encoding='UTF-8'?>
<action>
<get-status/>
</action>

2008-08-11 19:24:40,848 INFO Packet succesfully validated.
2008-08-11 19:24:40,866 INFO Outgoing packet:
<?xml version="1.0" encoding="UTF-8"?><action-response action-internal-name="RestoreDeploymentState">
<working>
<deploy domains="31" accounts-left="1" accounts="1" domains-left="31">
<current-object type="account">espen</current-object>
</deploy>
</working>
</action-response>

2008-08-11 19:24:40,866 INFO Packet succesfully validated.
2008-08-11 19:24:43,296 INFO Subprocess <subprocess[27768] '/usr/local/psa/admin/sbin/deployer' '--session-path=/opt/backup/restore' '--deploy-dump' '--backup-user=admin' '--backup-user-type=admin' '--socket-path=/usr/local/psa/tmp/backup-extractor.27726'> was finished with exit code 1
== STDOUT ====================

== STDERR ====================

2008-08-11 19:24:45,867 INFO Incoming packet:
<?xml version='1.0' encoding='UTF-8'?>
<action>
<get-status/>
</action>

2008-08-11 19:24:45,868 INFO Packet succesfully validated.
2008-08-11 19:24:45,869 INFO Outgoing packet:
<?xml version="1.0" encoding="UTF-8"?><action-response action-internal-name="FinishedState">
<finished status="error">
<message code="Error in RestoreDeploymentState.doActivity()">
<context></context>
<file></file>
<line></line>
<text>Traceback (most recent call last):
File &quot;/usr/local/psa/admin/share/supervisor/processor.py&quot;, line 116, in doActivityRunner
newState = self.doActivity()
File &quot;/usr/local/psa/admin/share/supervisor/processor.py&quot;, line 817, in doActivity
cmd.spawn(os.environ.has_key(&quot;PLESKRESTORE_MODE&quot)
File &quot;/usr/local/psa/admin/lib/python/subproc.py&quot;, line 238, in spawn
proc.run()
File &quot;/usr/local/psa/admin/lib/python/subproc.py&quot;, line 193, in run
BaseSubprocess.run(self)
File &quot;/usr/local/psa/admin/lib/python/subproc.py&quot;, line 177, in run
self.wait()

 

[plugged]

i had the same problem today. i had secured the /tmp with noexec etc... but therefor the unixsocket didn't worked anymore... unsecuring the /tmp and it worked again....

 

[erezy]

I have had plesk look at this error for me. They have fixed it with the following :

I have changed the permissions to 1777:
[root@ns0 ~]# ls -ld /tmp
drwxrwxrwt 3 root root 12288 Oct 8 04:02 /tmp

And also did the same for the following directory:
[root@ns0 ~]# ls -ld /usr/local/psa/tmp
drwxrwxrwt 5 root root 4096 Oct 8 19:17 /usr/local/psa/tmp

Also I have created the backup signature:
[root@ns0 ~]# /usr/local/psa/admin/sbin/backup_sign generate

Then launched the backup again.
[root@ns0 ~]# /usr/local/psa/bin/pleskrestore --restore /root/bkp -map /root/map -level server -verbose


All is working!

 

[GLehnhoff@]

Did Not Help Me

No, this did not help me. In addition to that, I get now a warning, too. Beside the warning everything is the same, restore not possible:

/usr/local/psa/bin/pleskrestore --restore /restore/PleskBackup_all_Mon -level domains -filter list:aufWeb.de -map /restore/PleskRestoreMap -verbose

WARNING: Backup file has wrong signature for this server

Traceback (most recent call last):
File "/usr/local/psa/admin/share/supervisor/processor.py", line 117, in doActivityRunner
newState = self.doActivity()
File "/usr/local/psa/admin/share/supervisor/processor.py", line 818, in doActivity
cmd.spawn(os.environ.has_key("PLESKRESTORE_MODE"))
File "/usr/local/psa/admin/lib/python/subproc.py", line 238, in spawn
proc.run()
File "/usr/local/psa/admin/lib/python/subproc.py", line 193, in run
BaseSubprocess.run(self)
File "/usr/local/psa/admin/lib/python/subproc.py", line 177, in run
self.wait()
File "/usr/local/psa/admin/lib/python/subproc.py", line 197, in wait
BaseSubprocess.wait(self)
File "/usr/local/psa/admin/lib/python/subproc.py", line 185, in wait
raise SignalException(self, os.WTERMSIG(status))
SignalException

This is sh..

 

[GLehnhoff@]

Solution

This helped me:

# known problem to Plesk ... find file usr/local/psa/PMM/plesk.dtd.
# Search for ...
#
# <!ATTLIST pinfo
# name (company|phone|fax
# |address|city|state
# |zip|country|locale|email
# |name) #REQUIRED
#
# ... and replace line ...
#
# |name) #REQUIRED
#
# ... with ...
#
# |name|info_not_required) #REQUIRED

 

[levelup3]

is really useful for me