Plesk Updater Issues

[JulianHH]

Hi there!

I recently got the error message saying "Failed to check whether a new license key is available" and followed the directions here.

All went fine, but after I copied the new autoinstaller and set up the permissions I tried to restart the Plesk Updater

Now I get this error:

The auto-installer's configuration files .inf3 and .hdr.gz contain lists of packages that do not match.
Not all packages were installed.
Please, contact product technical support.

I would appreciate any help! Thanks in advance,

kind regards,
Julian

 

[JulianHH]

Nobody who can help me?
Maybe anyone from the Plesk Team?

Thanks in advance!!

 

[nossy]

We ran into the same problem on our server and in trying to fix it ran into problem after problem until half of the server was inoperational, so honestly I can't tell you all the steps we went through.

The final thing we did to fix everything was follow the advice in this KB http://kb.swsoft.com/en/1528 , though there may be other steps that need to be taken beforehand.

Hope that helps.

 

[JulianHH]

That unfortunately didn't help There have been the correct permissions.

Thanks anyway!

Anyone else with a hint?

 

[atomicturtle]

I had the same problem, I got around it by upgrading plesk through yum. After the update I was able to update the key, and the error went away.

 

[DmitryT]

You can also try to upgrade it manually by downloading latest packages from here and running:

# rpm -Uvh <package_name>

 

[atomicturtle]

yeah dont do that. Thats the windows version