Resolved Presence Builder, cannot edit website after upgrade from plesk 12.5 to 17.5

[bob231]

When click Presence Builder edit button page hangs on step 1/3 loading library's.
How can I research/solve this issue?

 

[UFHH01]

Hi bob231,

you have the choice to ( temporarily! ) change your configuration to a "debug" - level mode:

Pls. edit => /usr/local/sb/config and add/edit inside:

...

[log]
system_log_level = 1
security_log_level = 1

[debug]
debug = on

...

It might help to RESTART the "sw-cp-server" - service and pls. retry again your previous edit.

service sw-cp-server restart

or

service psa restart

If you still experience issues, you have now the chance to investigate possible issues/errors with the included DEBUG - messages at:

• Error log: /usr/local/psa/admin/logs/sitebuilder.log
• Install/upgrade logs: /usr/local/sb/tmp/

Pls. consider as well to use the "Plesk Repair Utility" with the example command:

plesk repair all -y -v

More informations for the "Plesk Repair Utility" can be found at:

=> Plesk Repair Utility​

Pls revert your changes to your configuration file, after your issues/errors/problems are solved.

 

[bob231]

Tnx UFHH! It seems things went wrong during upgrade. This is what I find in the upgrade.log:



2016-02-23T00:32:32+01:00 [INFO] Your upgrade of Web Presence Builder to version 12.5.29 was completed successfully. No errors were encountered.
2016-02-23T00:32:33+01:00 [INFO] Starting the update of the "headers" resources...
2016-02-23T00:32:35+01:00 [INFO] Finished updating the "headers" resources.
2017-07-03T12:08:02+02:00 [EMERG] /sitebuilder/JsonApi/ SB_Upgrade_Exception: The database upgrade is not completed.
file: /usr/local/sb/include/SB/Upgrade.php
line: 386
code: 0 94.211.0.85 https://domeineiland.nl:8443/sitebuilder/Editor Mozilla/5.0 (Macintosh; Intel Mac OS X 10_11_6) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/59.0.3071.115 Safari/537.36
2017-07-03T12:20:32+02:00 [EMERG] /sitebuilder/JsonApi/ SB_Upgrade_Exception: The database upgrade is not completed.
file: /usr/local/sb/include/SB/Upgrade.php
line: 386
code: 0 94.211.0.85 https://domeineiland.nl:8443/sitebuilder/Editor Mozilla/5.0 (Macintosh; Intel Mac OS X 10_11_6) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/59.0.3071.115 Safari/537.36
2017-07-03T12:25:04+02:00 [EMERG] /sitebuilder/JsonApi/ SB_Upgrade_Exception: The database upgrade is not completed.
file: /usr/local/sb/include/SB/Upgrade.php
line: 386
code: 0 94.211.0.85 https://domeineiland.nl:8443/sitebuilder/Editor Mozilla/5.0 (Macintosh; Intel Mac OS X 10_11_6) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/59.0.3071.115 Safari/537.36
2017-07-03T12:58:39+02:00 [EMERG] /sitebuilder/JsonApi/ SB_Upgrade_Exception: The database upgrade is not completed.
file: /usr/local/sb/include/SB/Upgrade.php
line: 386
code: 0 213.93.122.2 https://domeineiland.nl:8443/sitebuilder/Editor Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/59.0.3071.115 Safari/537.36
2017-07-03T19:03:38+02:00 [EMERG] /sitebuilder/JsonApi/ SB_Upgrade_Exception: The database upgrade is not completed.
file: /usr/local/sb/include/SB/Upgrade.php
line: 386
code: 0 94.211.0.85 https://domeineiland.nl:8443/sitebuilder/Editor Mozilla/5.0 (Macintosh; Intel Mac OS X 10_11_6) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/59.0.3071.115 Safari/537.36
2017-07-03T20:27:09+02:00 [EMERG] /sitebuilder/JsonApi/ SB_Upgrade_Exception: The database upgrade is not completed.
file: /usr/local/sb/include/SB/Upgrade.php
line: 386
code: 0 213.93.122.2 https://vps.domeineiland.nl:8443/sitebuilder/Editor Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/59.0.3071.115 Safari/537.36
2017-07-03T20:38:13+02:00 [EMERG] /sitebuilder/JsonApi/ SB_Upgrade_Exception: The database upgrade is not completed.
file: /usr/local/sb/include/SB/Upgrade.php
line: 386
code: 0 213.93.122.2 https://vps.domeineiland.nl:8443/sitebuilder/Editor Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/59.0.3071.115 Safari/537.36




Have you any idea how to repair this?
I already tried the plesk repair you suggested without the wished result.

 

[UFHH01]

Hi bob231,

Have you any idea how to repair this?

Pls. read for example the KB - article

=> Web Presence Builder Editor does not work: Please wait. Step 1 of 3: Loading libraries...​

... and follow the suggested steps to backup and try to repair it with the provided solutions.

 

[bob231]

Thanks, that fix the problem!