Problem creating new SSL Certificates

[AF_IT]

Hello!

I have a huge problem, since some days i can not create new SSL Certificates...
When i want to go in to the SMB panel for creating a new SSL Certificate the address "https://MYDOMAIN.com:8443/plesk/client@1/domain@65/certificate@" can not be opened - i get a blank page!

When i look in to my event log on my Windows Server i see mass of the following errors:
Access denied (COM Error 80070005) at AntivirusFilter::Execute at (AntivirusFilter::execute line 200)
Execute file name: C:\Program Files (x86)\Parallels\Plesk\admin\bin\plesksrv.exe

Maybe thats the point why i can not create new certificates?????

My System is a Windows Server 2008 R2 with Plesk 10.4.4


Thanks in advance!
Kind regards,
Alexander

 

[IgorG]

Have you tried to disable antivirus?

 

[AF_IT]

On my server only Avira Server Security is installed (but thats nothing new - i also tried to deactivate it...)

 

[IgorG]

Try to uninstall antivirus.

 

[AF_IT]

Ok, AntiVirus completely uninstalled and server restarted.

Problem still exists...

I can post any logs that may help to solve this...

 

[IgorG]

Do you have the same error messages in Event Viewer?

 

[AF_IT]

Yes, but there is really no AntiVirus left... :O

- <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
- <System>
<Provider Name="plesksrv.exe" />
<EventID Qualifiers="0">1</EventID>
<Level>2</Level>
<Task>0</Task>
<Keywords>0x80000000000000</Keywords>
<TimeCreated SystemTime="2012-08-10T09:25:07.000000000Z" />
<EventRecordID>7202</EventRecordID>
<Channel>Plesk</Channel>
<Computer>MYDOMAIN</Computer>
<Security />
</System>
- <EventData>
<Data>Zugriff verweigert (COM Error 80070005) at AntivirusFilter::Execute at (AntivirusFilter::execute line 200)</Data>
<Data>C:\Program Files (x86)\Parallels\Plesk\admin\bin\plesksrv.exe</Data>
</EventData>
</Event>

 

[AF_IT]

No solution for me...?
I need to create a new SSL Cert...

 

[IgorG]

Please provide me output of the following SQL query

mysql> select * from upgrade_history;

And check version of your Plesk in registry key HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Plesk\PSA Config\Config

 

[AF_IT]

mysql> select * from upgrade_history;
+---------------------+--------------+------------+
| upgrade_date | version_info | db_version |
+---------------------+--------------+------------+
| 2012-07-02 00:27:23 | NULL | 10.4.4 |
+---------------------+--------------+------------+
1 row in set (0.00 sec)

Version numbers from registry:
PA_VERSION 1.6.2.0
PANEL_VERSION 10.4.4

Since "2012-07-02 00:27:23" i got the error messages of the plesksrv.exe in eventlog!

 

[AF_IT]

So, no solution for my problem?

 

[IgorG]

Looks like that problem can be investigated and resolved only directly on your Plesk server. Therefore I suggest you contact Support Team.