Issue Problem with plesk_installer

[schiomiya]

Hello,

I have a problem with plesk update to the latest version/ install components. When I try to update or install any component I have an error:

No handlers could be found for logger "plesk_installer"



ERROR: The Yum utility failed to install the required packages.

Attention! Your software might be inoperable.

Visit https://support.plesk.com/ to search for a solution.

How can I fix it except removing and reinstalling plesk?

 

[robinrm]

i fixed it with a few restarts from the Plesk UI Upgrader. The third time it works without erros ...

 

[schiomiya]

robinrm can you write how did you restarts from the Plesk UI Upgrader? I tried to run updates from the GUI, CLI and kept having the same problem.​

 

[schiomiya]

Failed to check system configuration - Yum utility finished with errors. Installation may fail.
No handlers could be found for logger "plesk_installer"

 

[robinrm]

go to your Plesk Page "Tools & Settings", click on updates and the installer should start. There you need to select to update Plesk. This Process did i 3 times an then Plesk was successfully updated without any Problems.

Annother Problem could be amavis. More details look here: Issue - Problem updating to the new version of Plesk

 

[Nik G]

hello @robinrm and @schiomiya

could you please provide info about OS and Plesk version ?

 

[Nik G]

@schiomiya , also could you please show output of command below:

yum repolist

 

[robinrm]

System: Debian 10.11
Plesk Obsidian Version 18.0.39, last updated: 13. Okt. 2021 18:42:57

bevor update
Plesk Obsidian Version 18.0.38 Update 3


@Nik G

 

[Nik G]

@schiomiya ,​

could you please execute installer with debug option (--debug) and provide detailed logs ?
we were not able to reproduce this problem on the latest OS (centos8/rhel8) with the latest 18.0.38.3 and 18.0.39.0


@robinrm , we 99% sure that this problem related to cos8-like OS and cannot happen at Debian-like OS'es, so most probably you faced another problem.
If I'm wrong and you face this error message on your Debian 10, could you please provide autoinstaller3.log (better if it was executed with --debug option) ?

 

[robinrm]

@Nik G looks like you are rigth, at this Point i'm not shure what exactly the error message was but my solution works for me. Enclosed the installerlog (shortened to the latest 3 Updates)

aside from that i wrote in 2 Forum Post my solution so it could be that the otherone i don't remember right now was exactly my error... hope that makes something more clearly for your troubleshooting ^^