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  • The BIND DNS server has already been deprecated and removed from Plesk for Windows.
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  • The Horde component is removed from Plesk Installer. We recommend switching to another webmail software supported in Plesk.

Issue Product prep-install for BASE failed

M

Mike99

Basic Pleskian
Hi,

I am running a fresh install

sh <(curl https://autoinstall.plesk.com/plesk-installer || wget -O - https://autoinstall.plesk.com/plesk-installer)

on Ubuntu 20.04 Server Minimal

Installation got stuck on

Failed to enable unit: Refusing to operate on alias name or linked unit file: mysql.service
Click to expand...

Then I tried to run the install script again with sh <(curl https://autoinstall.plesk.com/plesk-installer || wget -O - https://autoinstall.plesk.com/plesk-installer), but I get following error:

**** Product prep-install for BASE failed.

***** problem report *****
ERROR while trying to find
psa
database
STOP Bootstrapper 18.0.37 prep-install for BASE AT Tue Aug 10 18:28:10 CEST 2021
START Bootstrapper 18.0.37 prep-install for BASE AT Tue Aug 10 18:46:21 CEST 2021

**** Product prep-install started.
Create user 'psaadm' and group 'psaadm'
Group 'psaadm' already exists
Checking for the user 'psaadm'...
User 'psaadm' already exists
Create group 'swkey-data'
Group 'swkey-data' already exists
Trying to add supplementary group 'swkey-data' for user 'psaadm'... already there
Create group 'psaserv'
Group 'psaserv' already exists
Trying to add supplementary group 'psaserv' for user 'psaadm'... already there
Create group 'psacln'
Group 'psacln' already exists
Trying to got legacy variables... done
Trying to save legacy variables... done
Checking that /opt/psa/bin/chrootsh registered as login shell...

===> Performing safe prep-install database actions

Trying to start service mysql... active
done
Trying to establish test connection... connected
done
===> Installing psa database
Trying to find psa database... DATABASE ERROR!!!
Database psa found, but version undefined

ERROR while trying to find
Click to expand...

Any idea how to finish the installation?

I am unable to find any documentation on how to remove plesk installation and try again.

Plesk installer is not installed yet, so plesk installer --remove-everything is not working.
 
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