publishing problem

[angelak]

hi

ive been designing my website and i am having trouble with publishing it

i keep getting this message

The site cannot be published to the specified location.
An error has occurred during publishing via FTP. Please contact the server administrator.

Current publishing settings
Your site will be available at http://www.all-things-animal.co.uk
Publishing settings ftp://sitebuilder@sitebuilder-upload.com/lcn/www.all-things-animal.co.uk


this info was preset when i purchased my site so i havent entered anything incorrectly and i am unsure of how to fix this

any help would be appreciated

angela