Resolved Roundcube 1.5.3 missing tinymce editor

[Chepplesk]

Server operating system version

Ubuntu 20.04.5 LTS

Plesk version and microupdate number

Plesk Obsidian 18.0.46

After upgrade plesk-roundcube (1.5.3-v.ubuntu.20.04+p18.0.46.1+t220905.1648) over (1.4.13-v.ubuntu.20.04+p18.0.45.2+t220722.0939) , tynyMCE editor is disappeared. It is only possible to read and compose in pure html. Solutions?

 

[Kaspar]

Add the variables bellow to the config.inc.php file to enable the editor in Roundcube.

$config['prefer_html'] = true;
$config['htmleditor'] = 4;

 

[Chepplesk]

Thank you for your reply but even applying your suggestion the tinymce editor does not reappear. In the message composition screen (both for new message and in case of reply) the tinymce formatting bar is no longer present. I attach screenshot. Any other suggestions? Thanks

 

[Maarten]

What are the "Composing Messages" settings?

Webmail -> Settings -> Preferences -> Composing Messages -> Compose HTML message

 

[Chepplesk]

What are the "Composing Messages" settings?

Webmail -> Settings -> Preferences -> Composing Messages -> Compose HTML message

Screenshot

 

[Maarten]

Does it work when you use another browser?

Are there any errors in the browser console log?
In Firefox: Tools -> Developer Tools -> Browser Tools -> Web Developer Tools -> Console

 

[Chepplesk]

Does it work when you use another browser?

Are there any errors in the browser console log?
In Firefox: Tools -> Developer Tools -> Browser Tools -> Web Developer Tools -> Console

You're great!

Console Log: Uncaught Error: editor.addButton has been removed in tinymce 5x, use editor.ui.registry.addButton or editor.ui.registry.addToggleButton or editor.ui.registry.addSplitButton instead

 

[Maarten]

Something must have gone wrong with the update:

TinyMCE is broken · Issue #8547 · roundcube/roundcubemail

After upgrading to version 1.6-git, TinyMCE is broken - only HTML is displayed, there are no buttons in the toolbar except for "HTML" (which doesn't switch to formatted text), and in the console th...

github.com

Did you use the official Plesk Roundcube package before you upgraded to 18.0.46?

 

[Chepplesk]

Something must have gone wrong with the update:

TinyMCE is broken · Issue #8547 · roundcube/roundcubemail

After upgrading to version 1.6-git, TinyMCE is broken - only HTML is displayed, there are no buttons in the toolbar except for "HTML" (which doesn't switch to formatted text), and in the console th...

github.com

Did you use the official Plesk Roundcube package before you upgraded to 18.0.46?

Yes certainly. I never do manual updates but only through Plesk.
Possible solutions?

 

[Maarten]

It looks like a problem with the Ubuntu 1.5.3-v.ubuntu.20.04+p18.0.46.1 package.
You can try reinstalling it, but you would lose the address book and filters in Roundcube.

Or you can contact Plesk Support:

How to get support directly from Plesk?

Question How to get support directly from Plesk? Answer Lease-type Plesk licenses purchased directly from Plesk running on supported Plesk version include full free support. Perpetual-type license...

support.plesk.com

 

[Chepplesk]

It looks like a problem with the Ubuntu 1.5.3-v.ubuntu.20.04+p18.0.46.1 package.
You can try reinstalling it, but you would lose the address book and filters in Roundcube.

Or you can contact Plesk Support:

How to get support directly from Plesk?

Question How to get support directly from Plesk? Answer Lease-type Plesk licenses purchased directly from Plesk running on supported Plesk version include full free support. Perpetual-type license...

support.plesk.com

If I wanted to venture into reinstallation, would it be a difficult task?

 

[Maarten]

You can first remove and then install Roundcube again:

Tools & Settings -> Updates -> Add/Remove components -> Webmail services

 

[Chepplesk]

You can first remove and then install Roundcube again:

Tools & Settings -> Updates -> Add/Remove components -> Webmail services

Perfect. I will try this solution. I will keep you updated. Thank you very much!

 

[Chepplesk]

@maartenv
It works! The problem was caused by a custom theme. After reinstalling, the default theme came on and the tinymce editor also reappeared. Trying to activate the custom theme the error reappeared. So I think with the update something became incompatible in the custom theme. I will investigate this but for the moment with the standard theme everything works correctly. Thanks for the support!

Mark thread as resolved.