• Our team is looking to connect with folks who use email services provided by Plesk, or a premium service. If you'd like to be part of the discovery process and share your experiences, we invite you to complete this short screening survey. If your responses match the persona we are looking for, you'll receive a link to schedule a call at your convenience. We look forward to hearing from you!
  • We are looking for U.S.-based freelancer or agency working with SEO or WordPress for a quick 30-min interviews to gather feedback on XOVI, a successful German SEO tool we’re looking to launch in the U.S.
    If you qualify and participate, you’ll receive a $30 Amazon gift card as a thank-you. Please apply here. Thanks for helping shape a better SEO product for agencies!
  • The BIND DNS server has already been deprecated and removed from Plesk for Windows.
    If a Plesk for Windows server is still using BIND, the upgrade to Plesk Obsidian 18.0.70 will be unavailable until the administrator switches the DNS server to Microsoft DNS. We strongly recommend transitioning to Microsoft DNS within the next 6 weeks, before the Plesk 18.0.70 release.
  • The Horde component is removed from Plesk Installer. We recommend switching to another webmail software supported in Plesk.

Issue RoundCube error : Oops... something went wrong!

V

valko

New Pleskian
Server operating system version
debian 11
Plesk version and microupdate number
18.0.57
Hello
For 3 days it has been impossible to access the emails of my domains, when we launch webmail.xxxxx.com I have the error:
I found a "Resolved - Roundcube - Oops... something went wrong" ticket and followed @Peter_Debik's suggestion, uninstalled Roundcube via the Plesk installer, and i reinstalled but it didn't work, the problem is not solved.


Yesterday I managed to solve the problem thanks to a solution found in the forum, https://support.plesk.com/hc/en-us/articles/12376971436951.
but this morning the webmail is still inaccessible.

In the /var/log/plesk-roundcube file I have the following lines:
27-Nov-2023 21:06:32 +0000]: <685ngj7r> DB Error: SQLSTATE[HY000] [1045] Access denied for user 'roundcube'@'localhost' (using password: YES) in /usr/share/psa-roundcube/program/lib/Roundcube/rcube_db.php on line 201 (GET /)
[27-Nov-2023 21:07:28 +0000]: <3bn5pq7p> DB Error: SQLSTATE[HY000] [1045] Access denied for user 'roundcube'@'localhost' (using password: YES) in /usr/share/psa-roundcube/program/lib/Roundcube/rcube_db.php on line 201 (GET /)

I've gone through all the forum posts but I haven't found a solution to my problem.
Need an expert please.

thank
 
Hi @valko
The issue with the MySQL roundcube user is usually connected with an absence of such a user or other things like the user is corrupted, having an invalid password or not having enough permissions. The easiest way is indeed to reinstall the webmail or fix the database issue.
However, the other thing can be that there is an issue with the MySQL/MariaDB server itself that can get stuck or go down and up again from time to time - so I would also advise inspecting MySQL logs (e.g. "journalctl -xeu mariadb.service").
If that does not help, consider contacting our support because the issue does not seem trivial in that case.
 
You must log in or register to reply here.

Similar threads

V
Issue Roundcube permission denied caused by SELinux
Replies
8
Views
1K
Sebahat.hadzhi
Sebahat.hadzhi
C
Issue RoundCube error : Oops... something went wrong! No Database roundcubemail - plesk-roundcube 1.6.7
Replies
1
Views
1K
Kaspar@Plesk
Kaspar@Plesk
V
Resolved RoundCube error : Oops... something went wrong!
Replies
3
Views
6K
Peter Debik
P
F
Issue Server Error 500 Plesk\Exception\Database
Replies
3
Views
476
scsa20
scsa20
S
Issue DB query failed: SQLSTATE[HY000] [1045] Access denied for user 'admin'@'localhost' (using password: NO)
Replies
1
Views
1K
Kaspar@Plesk
Kaspar@Plesk
Back
Top