Question service plan 502 bad gateway

[Stephan Griesel]

I have been using one subscription for all my domains. Decided to split them into additional subscriptions so I can control the resources. The only problem is when I try to add service plan I get 502 bad gateway error? I suspect the /admin page might not be there because I don't see it in httpdocs folder. Is it possible to recreate this with the plesk repair web command?

 

[Bitpalast]

This would be rather the "# plesk repair installation" command. The "repair web" command recreates all web server configuration files, but it does not repair missing parts of the panel.

 

[Stephan Griesel]

This would be rather the "# plesk repair installation" command. The "repair web" command recreates all web server configuration files, but it does not repair missing parts of the panel.

Thank you Peter. Think you mentioned to me previously but running the "# plesk repair installation" command won't change any existing configuration in Plesk , correct?

 

[Bitpalast]

It won't change existing configurations but maybe the Apache operating mode to "Event" instead of "Prefork". It won't change web configurations.

 

[Stephan Griesel]

Apologies for only replying now. I have done the plesk repair installation but I am having the same issue. Please see screenshot below. Any idea what might be causing this?
image.png

 

[Bitpalast]

1) Please enable debug logging.
How to enable/disable debug logging in Plesk Onyx and earlier versions for Linux
2) Then reproduce the error once.
3) Then disable debug logging.
4) Then look into /var/log/plesk/panel.log. It will contain exact details on what is happening and what is failing.

 

[Stephan Griesel]

Thank you Peter.

I have enabled debugging. I don't see any specific error message relating to this event. I don't see any fail messages in the log either.

Uploaded log here, can you please have a look to see if you can see what is causing the problem? gist:324e3a376f0f27308c026a33187754e4 · GitHub

 

[Bitpalast]

A lot is missing from the log. It should contain much more, specifically details on the processes that the click initializes. Normally, when adding a service plan or doing anything else, all transactions that are needed for that are logged. But your log only contains a few SQL references.

Please consider to open a support ticket with official Plesk support. I doubt that an analysis through the forum will lead anywhere from here. The error is not clear enough.