Sitebuilder deactivate after Plesk update

[goldenboy68]

Impossible to check the box on the component page and on the left, the "Sitebuilder" section isn't available (I have now only "Generality", "System" and "Help"...before the update I had a section "Sitebuilder").

What can I do to re-active it? Have I to pay something???

Sam

 

[Dmitry Frantsev]

Make sure that Sitebuilder configured and running fine. Also license should be activated for Sitebuilder.

 

[goldenboy68]

How can I verify that it is configured correctly? I searched everywhere on the Plesk administration, but nothing to activate it again.

The amazing thing is that it was here before the update and disappear after, so I don't think it's a license issue, what do you think?

 

[Dmitry Frantsev]

Which version of Sitebuilder to you have installed now, 3.2.x? Try to access Sitebuilder directly, not through Plesk. By default it should be accessibly on port 2006: http://localhost:2006 or http://hostname:2006. Check IIS configuration and make sure that configuration for Sitebuilder really exists.

 

[goldenboy68]

I can access through the 2006 port (www.test.com:2006), but I can't publish ... that is normal because under Plesk I can't activate SiteBuilder for the domain "test.com".

And under IIS I have a directory "sitebuilder".

 

[goldenboy68]

sorry, I forgot to specify the version of Sitebuilder: 3.2

 

[Dmitry Frantsev]

If you still have any issues here try to contact with SWsoft support team as in this case investigation should be done directly on the server:

https://www.swsoft.com/en/support/sitebuilder/form/

 

[goldenboy68]

Thanks, here's an image which summaries the problem:
http://www.maxi-gains.com/flash/problem_sitebuilder.jpg

 

[Dmitry Frantsev]

What does Plesk admin CP -> Server -> Component Management section says about Sitebuilder?
It seems there is something wrong with installation so Plesk could not detect Sitebuilder.

 

[goldenboy68]

I forgot these pages in my screenshots.

Here is the link :
http://www.maxi-gains.com/flash/problem_sitebuilder2.jpg

That's what I explained in the title ("Sitebuilder desactivate after Plesk update").

So what can I do to solve that?

 

[Dmitry Frantsev]

Try to click on Refresh button in components.
Do you have license key activated? It is hard to say what can be the reason for this. It is better to contact to support team for deeper investigation on the server:
https://www.swsoft.com/en/support/sitebuilder/form/

 

[goldenboy68]

We don't really use SiteBuilder yet, so I'm hesitating to grant access to our server. I'll first ask my reseller in order to know which services are really included. The license key seems up to date. We don't really care about it, because it's a package with the hosting price. I just made the update of Plesk and didn't know that problems could appear after the update! I'll wait some months after the next update release in order that the problems are fixed first.

Thanks.