Sitebuilder loads, but content does not populate

[CarissaD]

When "launching sitebuilder" the application launches correctly but asks to choose an industry and create a new site. This particular website was created about a year ago and has always launched correctly in sitebuilder. All of the web pages are live on the internet and the files are correctly located in the file manager.

Any troubleshooting suggestions?

Thanks!

 

[custer]

Hi Carissa,

This typically means that somebody clicked Remove Website or Start Over when editing the website, since you only see this behavior if website content is not present in WPB database anymore.

What platform, OS and WPB version are you using?

 

[CarissaD]

V 10.1.1 on both windows and mac have the same outcome.

Thanks.

 

[CarissaD]

The site is still live on the internet. Is there a way to re-connect the files with WPB somewhere in the control panel?

 

[custer]

Hi Carissa,


If you've made snapshots of your website, you can retrieve them from published website, create a new website and restore snapshots there. Let me know if it works.

 

[CarissaD]

Unfortunately the user did not make snapshots of the site and save. How can I retrieve them from a published site and restore? Is there a way besides copying and pasting?

Thanks!

 

[custer]

Hi Carissa,

Unfortunately, if the user has clicked Start Over or Remove website and there were no snapshots made, the only way to restore the website is either to use externally made backup of a domain/subscription/server, or to create a new site and copy-paste all info there from published old website.