SmarterMail and alias/redirect issues

[mikaelkj]

Having problems with SmarterMail and Alias' / redirects. Getting this error in the event log. And the alias' doesn't work:

Can't add forward address.
Domain: xxx.dk [xxx.dk].
Mail name: info.
Reason:
Failed to add the alias y19zrdmp9lmh. That name is already being used.
at (SmarterMail::SMMailName::throwMailNameError line 616)
at execute console command --add-redirect(vconsoleapp::start line 128)
at execute "C:\Program Files\SWsoft\Plesk\/admin/bin/mailmng" --add-redirect "--domain-name=xxx.dk" "--mailname=info" "--redirect-email=hah@xxx.dk"(vconsoleapp::run line 138)
Execute file name: C:\Program Files\SWsoft\Plesk\admin\bin\mailmng.exe

 

[JackL]

Alias is manually defined in SmarterMail
Login to SM, delete it there and add through Plesk

John S.G.

 

[mikaelkj]

Nope, you're wrong there... Nothing is done manually through SM... It's a new domain in Plesk... And happens all the time not just a singular time....