[Solved] SASL authentication failure: no secret in database

[DanielL84]

I have tried all of the solutions I could fine online and nothing has worked so far. I keep getting this error "SASL authentication failure: no secret in database", "SASL DIGEST-MD5 authentication failed: authentication failure". I keep getting these issues and I can't send any email.

Does anyone have a better idea of where I may be going wrong. Any files I should be posting?

 

[IgorG]

Here is possible solution - http://talk.plesk.com/threads/postfix-auth-problems.283893/
Also you can try to run

# /usr/local/psa/admin/sbin/mchk --with-spam

 

[DanielL84]

Thanks @IgorG . I tried the link to the article you suggested http://kb.odin.com/en/113866. For Plesk 12 is the /usr/lib64/sasl2/smtpd.conf supposed to be like the Plesk 10 or Plesk 11 example?

When using the Plesk 11 example, Roundcube had said the mail had been sent, but then I had a 'Undelivered Mail Returned to Sender'.

 

[DanielL84]

@IgorG I did what the other poster suggested (installed Qmail, uninstalled Postfix then uninstalled Qmail and reinstalled Post fix). I sent an email to a Gmail address which went through. However when I try to send to a hotmail address I keep getting 'Undelivered Mail Returned to Sender'. Looks as though they are blacklisting me, even though we haven't been sending any spam and the server is new...

 

[UFHH01]

Hi DanielL84,

due to the case, that the last post from you contains a totally different issue, please consider opening a new thread, with a title, describe your issue and try to include log - files and configuration files... so that investigations are faster.

Odin / Parallels Plesk Panel for Linux services logs and configuration files ( KB - article: 111 283 )​

... so far... you could mark this thread/issue as [Solved] I think.

 

[DanielL84]

To save people having to click onto different threads, what worked for me was:

• install QMail (which in turn unistalls Postfix)
• install Postfix (which then uninstalls QMail)

This was all I had to do and email started to send correctly.

The issue with hotmail/outlook.com is their end, not Plesk's.

 

[UFHH01]

Hi DanielL84,

The issue with hotmail/outlook.com is their end, not Plesk's.

sorry... but this might not be correct... if you have missing SPF and/or DKIM and/or OpenDKIM entries, hotmail and other free-mail providers could deny delivery.

 

[DanielL84]

Hi DanielL84,



sorry... but this might not be correct... if you have missing SPF and/or DKIM and/or OpenDKIM entries, hotmail and other free-mail providers could deny delivery.

Hi UFHH01 - I have a txt record for SPF. I have now added a domainKeys txt record beginning with host default._domainkey.example.com. The registrar is managing the DNS not the server. There is also over domainKeys DNS on the server which I can't add to the registrars DNS settings host: _domainkey.example.com with value 'o=-'.

 

[UFHH01]

Hi DanielL84,

if you are unable to put DNS records into the providers nameservers, please contact them, to solve such issues. Some providers don't allow specifications like

    _adsp._domainkey.example.com.    TXT    dkim=unknown
    _dmarc.example.com.    TXT    v=DMARC1; p=none
    _domainkey.example.com.    TXT    o=-; r=abuse@example.com

... but they will never refuse to put this into your records by hand, if you explain the need because of denied mail deliveries.