Issue SSL It! Customer View: Could not retrieve subscription plan-items: Permission denied.

[hansitheking]

• Ubuntu 18.04.2 LTS
• Plesk Onyx Version 17.8.11 Update #56
• SSL It! Version 1.0.0-473
• The SSL It! extension is added as service to the service plan of the subscription.

Once the SSL It! extenstion is active and a customer is trying to access the extension to get a certificate or update the settings the customers will be directed to the domain list and the error message: "Could not retrieve subscription plan-items: Permission denied." is appering.

 

[IgorG]

Have you tried to reinstall extension?

 

[hansitheking]

Have you tried to reinstall extension?

I have just tried it, after unistalling the message: "SSS It! was unistalled with Errors: Error: GraphQL error: Internal server error" after reinstalling we still get the same error.

 

[denkis]

We have the same problem ... is there a solution?

 

[Robin Labadie]

Hello,

Just to say a customer of ours went across this issue, I found this topic with no solution, so I'm sharing what I foud:
It turned out they were logging in using a simple user rather than their main customer account, therefore they didn't have the permission to manage SSL certificates.

So in the end, this issue occurs because SSL It icon shows up while it shouldn't.
That is something to report to them.
If anyone knows where to report it, please provide the information to me so that I report the issue or report it directly if you will.

Best regards